Customer Service Administrative Assistant
Resume:
Jana Uhlman
**************@*****.***
Emmett, ID 83617
Summary
Seeking stable full-time permanent career.
• Eleven years with telephone company
• Six years in electronics manufacturing
• Twenty years of customer service, administrative duties, and data entry
• Quality assurance
• Experience in onboarding and managing employees
• Experience in human resources
• Six years experience in bookkeeping
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Effective time management, organization, and prioritizing abilities
• Accomplished in multi-tasking a substantial daily work load
• Ability to adapt to changes quickly
• Skilled in making travel reservations, scheduling conference rooms, video and audio equipment, meals, and team building
• Excellent oral and written communication skills
• Maintain a positive demeanor when events get busy and/or somewhat stressful
• Six years experience in QuickBooks
Work experience
Customer Care Representative
Customer Care Representative
Medical Transportation Management (MTM) - Emmett, ID
September 2022 to Present
Use Reveal and Five9 computer systems to place trips for members with medical appointments. Incoming telephone calls and customer service. Online throughout entire shift.
Patient Access Specialist
Patient Access Specialist
St. Luke's Health System - Meridian, ID
March 2022 to May 2022
Check patients in using EPIC software, asking patients pertinent information about demographics, insurance information, Covid questions, Medicaid questions, and other required information to get patients checked in to clinics. Scheduling/rescheduling appointments. Abiding by HIPPA rules and regulations.
Administrative Clerk/Inventory/Purchasing
Administrative Clerk/Inventory/Purchasing
Transit Management of Canyon County - Caldwell, ID
May 2018 to December 2018
Add up payroll in Excel (military time) for drivers and staff
Accounts Payable for Canyon County
Order and receive bus parts and facility supplies
Maintain inventory of bus parts in parts room/warehouse
Process projects such as getting proposals for facility upgrades and services
Dispatch drivers
Create Purchase Orders
Administrative Assistant
Administrative Assistant
Externetworks Staffing (Bayer) - Parma, ID
September 2017 to May 2018
Enter seed contracts, Purchase Orders, and manufacturing orders; preparing prepayments and final settlements; update inventory and delivery dates in Movex
Knowledge in Sharepoint; CLMS (Contract Lifecycle Management System); Movex; SAP; Citrix; Nautilus
Intermediate in Excel spreadsheets, Word, PowerPoint
Preserve files with contracts, framework, and other pertinent information
Work assertively and well with others
Order office supplies
Organized Regional meeting in outside state; hotel, audio/visual equipment, group activities and agenda for over twenty people, gifts
Administrative Assistant
Administrative Assistant
Gem State Staffing Agency (Boise Office Equipment) - Boise, ID
February 2017 to June 2017
Answer incoming telephone calls taking orders from customers
Enter orders into order specific software for shipping department
Look up part numbers online and give price quotes
Place outbound telephone calls to customers requesting meter reads on printers
Instruct customers how to get meter reads
Approve invoices
Proficient in Excel spreadsheets, Word, PowerPoint
Customer Service Representative
Customer Service Representative
Adecco Staffing Agency (Best Life and Health) - Boise, ID
April 2016 to February 2017
Answer telephones, assisting with customer questions and credit card payments, answer on average fifty telephone calls per day (up to one hundred calls during open enrollment)
Administrative Assistant; Adecco Staffing Agency, Boise, Idaho
Answer telephones, greet customers, direct customers to appropriate departments and personnel, enter customer information into computer, take credit card payments
Miscellaneous Assignments; Adecco Staffing Agency, Boise, Idaho
Scan lock serial numbers to be replaced with new locks for real estate brokers
Assist teachers and students in teaching activities
Other assignments as allocated.
Medical Records Technician
Medical Records Technician
Advantmed - Boise, IDFebruary 2016 to April 2016
Reported to clinics and hospitals in Idaho and other states working with customers to retrieve patient records for audits in either paper records or electronic records.
Pull medical records for a certain timeframe of treatment. Scan medical records for insurance companies and upload by way of encrypted information through the internet.
Accounts Receivable Specialist
Accounts Receivable Specialist
Volt Workforce Solutions (Western Electronics) - Meridian, IDFebruary 2015 to April 2015
Responsible for collection of monies from customers
Research and resolve discrepancies in customer account balances
Match and apply customer payments made by check, ACH, or credit card
Aid internal process improvement techniques and establishing strong rapport with peers
Offer an approachable environment for colleagues to express concerns
Aid customers with general customer service concerns illustrating strong commitment to superior customer service
Maintain thorough spreadsheet of customer contact regarding what was said and what was done to rectify any problems or concerns or situations for management
Order office supplies; order luncheon supplies
Assist other accounting personnel when needed
Compare purchase orders to shipping documents; received parts and parts not received
Adhere to all applicable safety policies, procedures, and standards
Customer Service Representative
Customer Service Representative
Maximus, Inc - Boise, ID
September 2013 to April 2014
Assist customers with obtaining healthcare by asking pertinent and sensitive details and communicating information according to HIPAA regulations
Handle large volume of calls including instant messaging
Use critical soft communication skills to calm customers
Temp Work and Gaps in Employment
Temp Work and Gaps in Employment:
Miscellaneous Staffing - Boise, ID
I have Gaps in Employment due to temporary work or not seeking employment.
Education
Bachelor of Science in Accounting
Bachelor of Science in Accounting
Stevens Henager College - Boise, ID
June 2004 to May 2008
Contact this candidate