Customer Service Assistant Manager
Resume:
Johnny Houpe
Champaign, IL *****
********@*****.***
Work Experience
Assistant Manager
Ruler Foods - Champaign, IL
March 2023 to Present
Painter
Litania Sports Group - Champaign, IL
April 2022 to March 2023
I am 1 of 2 painters in the paint booth
Manager
TRAVEL CENTERS OF AMERICA TRUCK STOPS - Eloy, AZ
November 2021 to February 2023
Ensuring that all company policies are being followed, process and stock inventory, team leadership and team building, hiring and scheduling of employees and customer service Assistant Manager
TravelCenters of America - Kingman, AZ
July 2014 to November 2021
Greet customers and add customers to our service list parts look up and picking communicate directly with drivers and their companies to ensure service provided is completed and processed for payment light inventory duties
Palletizer
Dart/Solo Cup - Chicago, IL
October 2013 to February 2014
Responsibilities
My responsibility was to palletize the boxed product as it came down the line from the production area. Accomplishments
My impact was minimal as there was a specific set of guidelines already in place. Skills Used
Safe lifting.
Assembly/Palletizing
Oral B Laboritories - Iowa City, IA
June 2011 to August 2013
Responsibilities
My responsibilities were to assemble, pack, and palletize shipping containers for outgoing Oral B product. Accomplishments
During my time at this job the hourly output of product to be shipped was significantly higher. Skills Used
Assembly, packing, and safe lifting skills.
Janitor
MJS Janitorial - Coralville, IA
March 2010 to June 2011
Responsibilities
I had part time cleaning duties for one of the University of Iowa's off campus research facilities. Accomplishments
I was told by my immediate supervisor that the research facility's staff said that everything was much more clean and neat during my time there.
Skills Used
General cleaning skills and knowledge of hazardous material safety guidelines. Assembly Line Worker
NIS Inc. - North Liberty, IA
November 2009 to February 2011
Responsibilities
Assemble and inspect the quality of prefabricated refrigerator parts as to the specifications of Whirlpool/ Amana.
Accomplishments
I was recognized for helping to increase not only our hourly output but as well as our daily output of product.
Skills Used
Teamwork
Crew Member
Lawrence's Fisheries - Chicago, IL
June 2001 to October 2009
Responsibilities
My responsibilities included cooking, cashier, food preparation, and general cleaning duties. Accomplishments
Awarded multiple employee of the week honors as well as being recognized for my customer service skills.
Skills Used
Teamwork, customer service, and food safety and sanitation . Crew Member
Dunkin Donuts - Chicago, IL
January 1998 to June 2001
Responsibilities
Customer service and general cleaning.
Accomplishments
None
Skills Used
Customer service
Education
Certification in Computer Repair and Maintenance
College of Office Technology - Chicago, IL
2006 to 2006
High School Diploma in general studies
Harlan Community Academy - Chicago, IL
1993 to 1997
Skills
• Assistant Manager Experience
• Food Preparation
• Custodial Experience
• Cleaning Experience
• Assembly
• Supervising Experience
• Cash Handling
• Manufacturing
• Sales
• Food Safety
• Leadership
• Customer service
• English
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