Administrative Assistant Customer Service

La Porte, TX ***** 346-***-**** ************@*****.***

MELLISSA DELEON

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL

SUMMARY

SKILLS ● Records Preparation

● Excel, Office Proficient

Working knowledge Trak,

SAP, and PCMS

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Administrative and Office

Support

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CUSTOMER SERVICE REPRESENTATIVE 03/2023 to Current Rafail Insurance Group

OFFICE MANAGER 04/2021 to 03/2023

Amerapex NDT, LLC, Houston, TX

ADMINISTRATIVE ASSISTANT/TIMEKEEPER 11/2017 to 02/2021 Turner Industries LLC, Pasadena, TX

WORK HISTORY

● Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Updated account information to maintain customer records.

● Investigated and resolved customer inquiries and complaints quickly.

● Completed Auto, Home, Flood, and TWIA quotes through multiple carriers.

● Maintained computer and physical filing systems.

● Created, maintained and updated filing systems for paper and electronic documents.

● Updated reports, managed accounts, and generated reports for company database. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Successfully managed budgets and allocated resources to maximize productivity and profitability.

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● Managed filing system, entered data and completed other clerical tasks. Completed forms, reports, logs and records to quickly handle all documentation for human resources.

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Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

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● Performed research to collect and record industry data. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

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La Porte High School, La Porte, TX

Basic Studies, 06/1988

EDUCATION

CERTIFICATIONS ● Texas School of Insurance-Property and Casualty License-Currently working on.

● Excel 1 and 2.

● TWIC Card

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