Administrative Assistant Customer Service
Resume:
VANESSA JOAN
VILLANTE GUERRERO
ADMINISTRATIVE ASSISTANT
An efficient and competent individual who has more than eight years of experience working here in Qatar for a Hospitality Services field. Looking for a new challenge in a company wherein I can utilized my skills and expertise where critical thinking and good verbal communication are the essences in an administrative environment.
CONTACT
adx1ix@r.postjobfree.com
Bldg. 3 Zaid Bin Amr St.,
Madinat Khalifa South, Doha,
Qatar 812002
EDUCATION
Administrative Assistant and
Secretarial Course
Level 3
Icon Training Center
New Salata, Doha, Qatar
March 5, 2023 - May 11,2023
WORK EXPERIENCES
Respond promptly and professionally to all phone calls and emails, ensuring that all inquiries are answered accurately and efficiently. Handle any guest complaints or issues promptly and professionally, escalating any complex issues to the appropriate manager. Ensure that all guests receive the highest level of service possible. Supervises to ensure that proper security procedures are in place to protect employees, guests and company assets, manage shifts while upholding standards, product quality and cleanliness, investigate and resolve complaints concerning quality and service, ensure positive guest service in all areas.
Responsible for taking customer orders (if needed) and payments. Duties may include training and supervising other baristas, developing new coffee drinks and menu items, maintaining equipment and supplies, managing inventory, and ensuring that the café provides excellent customer service.
Working efficiently and quick to meet standard procedures and time management.
Responsible for overseeing the coffee making process in a café or coffee shop.
Receptionist Cashier
Head Barista
December 4, 2021 - Present
August 2016 - August 2021
Funnel Cake Factory (VIP Lounge) Lusail, Qatar
White Sugar Café and Restaurant Doha, Qatar
Skills Enhancement and Trainings:
Accredited by:
Technical Education and Skills
Development Authority
National Certificate II or NC II
Philippines
Food and Beverage Services NC II
Naga City, Camarines Sur, Philippines
National Assessment Passer
2010
VOCATIONAL COURSES
Housekeeping NC II
Naga City, Camarines Sur, Philippines
National Assessment Passer
2013
May 8, 2023 - June 8, 2023
TecCentric (Technology Centric Solution)
Receptionist Admin Assistant
Welcoming and assisting visitor/s at the reception, answering and connecting phone calls to the right department.
Providing administrative support to colleagues and executives. Data entry, documentation & filing system including management of office supplies and protect company assets.
Maintaining confidentiality in all files and documents. On- the Job Training
Administrative Assistant and
Secretarial Course
Level 4
Icon Training Center
New Salata, Doha, Qatar
April 28,2023 - Present
SKILL
CONTACT
adx1ix@r.postjobfree.com
123 Anywhere St., Any City
EDUCATION
2005 – 2009 GPA: 3:90
Bachelor of Arts in Fashion Design
Chidi Eze Fashion University
Organizational Skill
Attention To Details
Computer Literacy
Teamwork
Critical Thinking
English Communication
Technical Chat Support - Quiken Software
July 2014 - December 2014
Sutherland Global Services, Inc. Pili, Cam. Sur Phils.
(Seasonal Account and a U.S.A based company)
Prompt chat and email response to customers.
Document each customer's question or problem as well as the resulting answer or solution.
Develop customer service solutions. Maintain service level. March 2010 - August 2010
Sutherland Global Services, Inc. Pili, Cam. Sur Phils. Customer Service Representative
(Seasonal Account and a U.S.A based company)
H&R Block- Emerald Card Department
Act as a liason, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. SKILL
Front Office NC II
Naga City, Camarines Sur, Philippines
Completer
2012
TERTIARY
Bachelor of Science Industrial Technology
Major in Food Technology
Central Bicol State University of Agriculture
Calabanga, Camarines Sur Philippines
2011 to 2012
Camarines Sur State Agricultural College
Calabanga, Camarines Sur Philippines
Class 2008
SECONDARY
References are available upon request.
I truly believed that my extensive experience will be given more value to the company and suffice the needs of its current roster.
PERSONAL INFORMATION
Nationality : Filipino
Gender : Female
Birthdate : June 19, 1992
Status : Single
Height : 158cm
Vanessa Joan Villante Guerrero
Applicant
Welcoming and usher guests to their tables.
Communicating with them effectively while taking customer orders in order for the kitchen to prepare correct meal.
Memorizing the menu and Wine to offer recommendations and upsell appetizers, desserts, or drinks.
Responsible for taking customer orders, serving and collect payments. Waitress Barista
November 1, 2015 - June 2016
Al Balad Lebanese Restaurant Movenpick Tower, Doha, Qatar
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