Customer Service Assistant Manager

Alejandro Lázaro González

**** ** ***** ****** *****, FL 305-***-**** • *************@*****.***

Professional Summary

Goal-oriented individual with more than twenty years of experience in the International Transportation Industry. Motivated Assistant Manager with solid background managing all levels of large-scale projects.

Skills

●Self-motivated

●Staff development

●Conflict resolution

● Project Management

●Bilingual (English and Spanish)

Work History

Assistant Traffic Manager, 01/2009 to Current

Caraval, Inc. – Miami, Fl

●Developed a new process for employee evaluation which resulted in marked performance. Assisting Ocean Export Department with the preparation of documentations; such as Ocean Bills of Ladings, Shipper’s Export Declarations.

● Commercial Invoices, Caricom Invoices, Certificate of Origin, Consular Invoices, Letters of Credits, and Bank Drafts.

●Export Ocean Cargo Consolidations preparation creating Master Ocean Bills of Ladings, House’s Bill of Ladings, and Manifest. As well as tariff filling with FMC.

●Ocean Export of FAK cargo and perishables all over Latin America and the Caribbean.

Education

Bachelor of Arts: International Business, 1993

Florida International University - Miami, Fl

Accomplishments

●Worked directly with the Ocean Freight Department with customer service and supervision of the same.

●Used Microsoft Excel to develop inventory tracking spreadsheet and Microsoft Office.

●Knowledgeable with Letters of Credits and Bank Drafts.

Certifications

●Member Institute of Logistics and Transport (MILT)

●Dangerous Goods Certified

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