Assistant Manager Customer Service
Resume:
Yante Zhane Byrd
Assistant Manager
*******@*****.***
EDUCATION
Suitland Highschool - Diploma
September 2011 - May 2015
GPA - 3.3
COURSEWORK
●Child education 10th-12th
●ROTC 10th - 12th
●Marching band -11th
CERTIFICATIONS
●PGCPS certified in Child Growth and Education
(along with 10 other child related certifications)
●Quality Care Learning Services certified in Communication
●Focus On Children certified in Emergency Disaster Preparedness
●Prince George’s Child Resource Center certified in child care and professionalism
●First aid and CPR certified
SKILLS
●Five years of experience as an lead teacher
●Five years of experience as an assistant manager
●Proficient in listening skills used to assist children with their daily's needs
●Excellent professional skills
●Motivated to advance and succeed
●Works well with others
EXPERIENCE
Blarney Academy, District Heights MD - Lead Teacher and Assistant Manager
May2015 - Current
●Taught children ranging from ages 6 months-4 years including those with alternate abilities
●Used various teaching methods to adapt to the learning style of different children
●Managed inventory
●Ensured the delivery of quality customer service
●Managed Invoices, voucher, food program and other important documents/processes
●Diffused conflicts between co-workers/parents
ACHIEVEMENTS
●First and only employee of the month
●Became a lead teacher within 6 months
●Became an assistant manager in less than a year
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