Customer Service Representative

Cj Bongfeldt

Jacksonville, Arkansas, United States

*****************@*****.*** +1-501-***-****

linkedin.com/in/cj-bongfeldt-035b4922a

Summary

Adaptable professional with 4 months of experience and a proven knowledge of customer communications, customer needs assessment, and customer satisfaction. Aiming to leverage my skills to successfully fill the At home customer service representative role at your company. Experience

Customer Service Specialist

International Computer Services, Inc.

Feb 2008 - May 2008 (4 months)

Take inbound and outbound on calls for yellowpages.com Confer with customers by telephone or in person to provide

• information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions,

• recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to

• resolve customers' problems.

Determine charges for services requested, collect deposits or

• payments, or arrange for billing.

Refer unresolved customer grievances to designated

• departments for further investigation.

Resolve customers' service or billing complaints by performing

• activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and

• information from invoices and prepare invoices for returned goods. Education

Liberty University

Skills

accounts payable • accounts receivable • billing • bookkeeping • com • data entry • english • microsoft money • office management • quickbooks

Cj Bongfeldt - page 1

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