Business Development Customer Service

AMY O'NEIL

***** ********* *****, ********** ** *5249

513-***-**** **********@*****.***

SUMMARY

Dynamic and results-oriented business professional with a proven track record in developing and managing high-performing teams and driving revenue growth. Skilled in quick thinking and creative problem-solving, with a strong emphasis on sales and customer relationship management. Committed to promoting corporate policies and procedures while streamlining processes for maximum efficiency.

CORE COMPETENCIES

Sales Strategy Development Team Leadership Revenue Growth Quick Thinking Flexible Analytical Interpersonal Skills/Conflict Resolution New Business Development and Retention Client Needs Assessments Business Plan Expansions Proficient Computer and Payroll Skills Public Relations and Relationship Building Ethical Business Practices and Integrity

EXPERIENCE

Director of Operations and Outreach

Green Farm Juicery, LLC (December '17 - Current)

- Recruited, trained, and developed a high-performing team, resulting in a 20% increase in sales revenue within the first year through product development and customer service.

- Implemented and sustained policies and procedures to ensure compliance with government agency regulations and standards.

- Successfully cultivated and maintained strong relationships with over 300 customer accounts, consistently exceeding sales targets.

- Streamlined operational processes and optimized inventory management, resulting in improved productivity and cost savings.

- Led quick-thinking problem-solving initiatives to address customer issues.

Office Manager

J. Michael Companies, LLC (February '06 - June '15)

- Spearheaded sales initiatives, resulting in a 15% increase in annual revenue through effective client relationship management and new business development strategies.

- Managed a diverse team of contractors and sub-contractors, ensuring efficient, on-time project completion.

- Developed and implemented streamlined systems for expense reporting, communication, and tax preparation, resulting in improved productivity and accuracy.

- Proactively addressed client needs and resolved conflicts, maintaining high levels of customer satisfaction and repeat business.

EDUCATION

Ohio University, BA Liberal Arts

Contact this candidate