Customer Service Data Entry

CHARLOTTE WALL

*** **** *** ******, *******, TN *7055 C: 615-***-****

adx1gp@r.postjobfree.com

SUMMARY

• Goal-driven with extensive background managing busy reception areas and multi-line telephone systems.

• Security-conscious and astute in the control of confidential documentation.

• Enthusiastic, bringing expertise in supporting the needs of busy tax and bookkeeping office and salons.

• Adept at building positive rapport with customers while maintaining professional appearance

• Results-driven receptionist/cosmetologist excelling in fast-paced salon/office environments

• Knowledgeable in beauty products and services to effectively address and respond to public and personnel inquiries

• Strong calendar and scheduling management skills to prioritize, organize, and maximize availability and project timelines

• Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities, and a self-motivated nature

• Capable of working alone or with teams to accomplish on-time and accurate clerical tasks

• Open and clear communicator with good planning skills, adaptable nature, and analytical approach.

• Flexible and reliable team player with expertise in human relations SKILLS

Client-focused

Time management skills

Product ordering

Attentive to detail

Marketing understanding

Understands spa services

Customer service-oriented

Multi-tasking extraordinaire

Interviewing and hiring

Excellent verbal

communication

Fast learning

Guest relations

Conflict resolution

Team player mentality

Accurate money handling

Outgoing and enthusiastic

personality

Reliable and punctual

Documentation and record-

keeping

Professional and polished

presentation

Personal training

Cleanliness and sanitation

Problem solving

Vendor relations

Payment processing

Professional appearance

Organization and efficiency

Scheduling

Multitasking

Office equipment operations

Detail-oriented mindset

Service-oriented mindset

Meticulous and organized

Efficient and accurate

EXPERIENCE

06/2022 - Present Carrier Support & Open Deck Specialist SunteckTTS Dickson, TN

• Generated quotes and BOLs

• Dispatching and maintenance of loads until delivery

• Directed calls in both office and hybrid capacity

• Maintained office leadership capacity in management absence 09/2021 - 06/2022 Shift Lead McAlister’s Deli - Dickson, TN

• Inventory control

• Front & back of house support to include cash handling and order automation

• Hiring, training, & data entry efforts

• New location real estate efforts, working closely with Home-Office 10/2018 - 09/2021 Licensed Cosmetologist & Owner Amahle Salon - Ashland City, TN

• Met with new clients, providing effective hair consultations detailing expectations for color, style, and cut

• Maintained compliant health and safety protocol throughout Covid-19 pandemic

• Worked a flexible schedule to accommodate salon needs

• Scheduled beauty consultations and hair styling appointments

• Helped analyze customers' hair condition to recommend appropriate products and hair care methods

• Meticulously entered client and service information when booking appointments

• Clearly communicated with each technician regarding any schedule changes

• Responded to customer inquiries in a friendly and professional manner

• Greeted all guests and assisted with requests and special services 03/2018 - 09/2018 Lab Assistant Craft Labs Tennessee - Kingston Springs, TN

• Correctly prepared laboratory equipment and instrumentation required for tests, research, process, or quality control

• Managed concentrates and ingredients with accuracy and efficiency

• Maintained inventory and equipment in a neat and professional manner

• Labeled and packaged product properly

05/2014 - 03/2018 Licensed Cosmetologist Hair Syndicut - Nashville, TN

• Designed and recommended home care hair regimens and treatments for individual customer needs

• Set up workstation and treatments room with necessary products, equipment, and supplies for various services based on inventories and changing daily appointments

• Recommended hair styles that complimented clients' facial features and coloring

• Examined hair texture and condition to determine appropriate treatment for daily customers

• Created repeat business by developing long-term relationships with regular customers to increase client base

• Promoted and sold salon services and products to customers based on specified needs, increasing sales

• Organized salon paperwork and office files

• Scheduled beauty consultations and hair styling appointments

• Clearly communicated with each technician regarding any schedule changes

• Suggested and sold salon services and retail products to customers

• Collaborated with clients of all types to increase profile and status through effective styling

11/2006 - 03/2014 Licensed Cosmetologist Simply Beautiful Salon - Dickson, TN

• Met with new clients, providing effective hair consultations detailing expectations for color, style, and cut

• Washed, conditioned, cut, and styled hair for over 15 daily clients while maintaining high levels of customer satisfaction

• Kept work area in a clean and neat fashion to stay productive

• Worked a flexible schedule to accommodate salon needs

• Scheduled beauty consultations and hair styling appointments

• Helped analyze customers' hair condition to recommend appropriate products and hair care methods

• Meticulously entered client and service information when booking appointments

• Clearly communicated with each technician regarding any schedule changes

• Responded to customer inquiries in a friendly and professional manner

• Greeted all guests and assisted with requests and special services 01/2000 - 11/2006 Licensed Cosmetologist & Owner Charlotte's Shop - Dickson, TN

• Ordered beauty products and beauty equipment and maintained inventory

• Promoted services and products

• Oversaw daily salon operations and performed general salon tasks

• Suggested and sold salon services and retail products to customers

• Greeted all guests and assisted with requests and special services

• Organized salon paperwork and office files

• Helped analyze customers' hair condition to recommend appropriate products and hair care methods

• Addressed all member concerns with patience

• Mailed client forms and salon promotional documents

• Meticulously entered client and service information when booking appointments

• Collaborated with clients of all types to increase profile and status through effective styling

EDUCATION AND TRAINING

1991 Cosmetology

New World College of Beauty - Nashville, TN

• Completed coursework in Cosmetology

• Received a State License that has to be renewed bi-annually. 1989 High School Diploma

Dickson County High School - Dickson, TN

• National Merit Scholar Award Recipient in English.

• Played Basketball

• Completed coursework in Business Law, Business Office Practice, and Business Communications.

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