Customer Service Representative
Resume:
PROFESSIONAL
SUMMARY
SKILLS
EXPERIENCE
HEDWEN DECENA VERNET
Dedicated customer service professional with experience selling various types of retail products and exceeding sales goals. Versed in retail marketing and offering superior problem-solving skills. Promptly handles customer inquiries and maximizes satisfaction. Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Responds to customer inquiries with courtesy and professionalism. Skilled at accepting high volume of inquiries, researching information and explaining details. Cheerful and upbeat, creating friendly environment and minimizing complaints with top-notch service. Call center procedures Client communication
Upselling and cross-selling Sales closing
CRM software Problem resolution
Multi-line telephone
operations
Product knowledge
Product education Account updating
Customer service Call escalation
Refunds processing Data entry
Team development Customer consulting
Order processing Complaint documentation
Customer Service Representative, Feb 2020 Current Yacall Solutions, Santo Domingo, Santo Domingo
Resolved customer inquiries, complaints, and issues providing insightful solutions.
Documented detailed notes in CRM system to track customer interactions.
Communicated with clients over phone, email and chat platforms.
Answered inbound calls to greet and assist customers with various needs and questions.
Built strong knowledge of product line to assist customers in selecting products.
Addressed customer concerns and complaints and resolved issues promptly.
Returned customer calls and responded to inquiries and Charles de gaule, cruze de mendoza, calle jose f pena Gmez, Santo Domingo, Santo Domingo 11011 adx1gb@r.postjobfree.com
EDUCATION
LANGUAGES
complaints.
Provided solutions, recommendations and replacements with empathy and positive feedback.
Remained calm, composed and polite to deescalate aggressive customer behavior.
Processed orders and coordinated delivery schedules to meet customer needs.
Met and exceeded daily service quality and performance goals. Sales Representative, Nov 2019 Jan 2020
Uno, Sanrto Domingo, Santo Domingo
Executed planned merchandising strategies to produce desired effect.
Cross-trained on different tasks to assist in various sales roles during employee absences or busy periods.
Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
Kept detailed records of sales or other business transaction records, inputting data into company system.
Educated customers on features and benefits of products and provided demonstrations.
Helped customers locate products in-store.
Arranged merchandise displays, focusing on item accessibility and aesthetic appeal.
Sales Representative, Jul 2018 Oct 2019
Vixicom, Santo Domingo, Santo Domingo
Followed up on customer leads, developed mail lists and performed cold calls.
Kept records of sales-related activities and transactions in company database.
Engaged with customers to better understand needs and requirements and find appropriate solutions.
Educated customers on features and benefits of products and provided demonstrations.
Maintained up-to-date knowledge about products and promotions.
Diploma: Education psycology, Jul 2023
Alison, Online
Diploma: English and Literature, May 2020
Alison, Online
High School Diploma
COLLEGE FRERE NOBERT FILIPPE, HAITI, Port-au-prince High School Diploma: Languages
Faculte Linguistique Appliquee, Port-au-prince, port-au-prince French, Bilingual
Haitian Creole
AFFILIATIONS
HOBBIES
English, Fluent
Spanish, Conversational
Member, Association of Small Businesses, 2020-Present community involvement, writing, blogging, learning languages, traveling, doing sports, reading, and art.
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