Customer Service Call Center
Resume:
Angela Renee Kelly
SUMMARY
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative.
EXPERIENCE
USDA/BRILLIENT CORPORATION (GENERAL CLERK-SHIPPING AND RECEIVING/ DATA EN) MAY 2023 TO JUNE 2023
PERFORMED CLERICAL AND PHYSICAL TASKS IN CONNECTION WITH PREPARING AND HANDLING OUTBOUND AND INBOUND
SHIPMENTS OF HARD COPY DOCUMENTS SCHEDULED FOR
DIGITIZATION, SECURELY, ACCURATELY AND TIMELY TO ENSURE PRODUCTION OPERATION AND TIMELINES MEET CUSTOMER
EXPECTATIONS AND CONTRACTUAL OBLIGATIONS. ESSENTIAL FUNCTIONS INCLUDE DOCUMENTING AND RETAINING RECORDS OF PRODUCT SHIPPED AND RECEIVED, TRACKING INVENTORY,
ENTERING DATA TO CREATE LOG OF TRANSFERRING DOCUMENTS, REMOVING AND PACKING FOLDER FILES ACCORDING TO
ESTABLISHED METHODOLOGY AND CUSTOMER APPROVAL,
VERIFYING RECEIVED SHIPMENTS RECONCILE AGAINST BILL OF LADING AND MANIFEST, AND VALIDATING DOCUMENTS ARE
RETURNED TO ORIGINAL STORAGE LOCATION. REQUIRES PROMPT AND EFFECTUAL COMMUNICATION WITH MANAGEMENT TO REPORT SHIPPING/RECEIVING DELAYS, STAFF SHORTAGES, DAMAGED SHIPMENTS, QUESTIONABLE FILE ORDER AND DISCREPANCIES, AND FACILITY/CUSTOMER ISSUES AND CONCERNS
CONTACT
**************@*****.***
Graham, NC 27253
SKILLS
• Kronos payroll and time keeping
system Peoplenet payroll and
time keeping system.
• CM associate management
system Microsoft office
application
EDUCATION AND TRAINING
Alamance Community College
07/2000
Dental Materials, Infection Control,
Basic Oral Facial Anatomy, Biology,
Human Relations, Pre-Clinical
AMERISOURCE (CUSTOMER SUPPORT) CALL CENTER
(BURLIGNTON NC) OCTOBER 2022-MARCH 2023
Adecco Staffing, G - Experience Recruiter (Onsite/ In Branch/Remote) Greensboro, NC • 02/2017 - 10/2022
• Recruited for several different companies:
• Corning - (Winston Salem NC) Onsite/In Branch
• P&G) Onsite/ In Branch
• Timken (Randleman NC) Onsite/ In Branch
• Gilbarco (Greensboro NC) In Branch
• Worked Remote 2020
• Accenture – (Assisted in unemployment claims) (Remote) 2020 JP Morgan Chase
01/2021
• ETS- (Educational Testing Service) Call Center Warehouse, include but not limited to:
• Inbound/Outbounds calls to candidates who applied through Adecco site, Zip Recruiter, Indeed, Bullhorn
• Once chosen, process through the (New Hire Process) USV process, Drug Screening, Background Checks
• Preformed Walk Through of (Timken, P&G)
• Conducted an SOP class for (P&G)
• Handled all Coaching and cancelling's when needed.
• Worked with Client Supervisors for Adecco Candidates (Corning, P&G, Timken)
•
Honda Power Equipment Adecco Staffing - Uniform Program Director/Orientation Coordinator
12/2015 - 03/2017
• Mange uniforms process for 1st, 2nd, and 3rd Shifts.
• Ordered uniforms for new associates, fitting and resizing uniforms.
• Distribution of uniforms
• Vendor Relations and Uniform Invoicing
• Facilitated New Hire Orientation
• Trained new onsite managers on orientation procedures. Adecco Staffing - Support Specialist
01/2017 - 02/2017
• Primary point of contact for all incoming calls and branch visitors; ensures general office areas are clean, organized and professional in appearance.
• Uses screening questions to identify candidates.
• Sets appointments for candidate interviews and administers online appropriate candidate testing.
• Participates in daily requisition meetings.
• Schedules interviews for pre-screened candidates prioritizing based on current branch needs.
• Received and screened high volume phone calls and appointments internal and external communications, including email and google voice. Onsite Supervisor
08/2015 - 12/2015
• Managed 114 employees throughout the manufacturing plant
• Coaching and development of associates and oversaw disciplinary actions.
• Directed and supervised staff performance
• Submitted attendance and payroll reports.
Adecco USA - Production Office Assistant
07/2014 - 08/2015
• Responsible for Data Entry of all training documents for associates on the Assembly floor
• Assist in maintaining the Matrix System and all operation standards. ALSCO - Customer Service Coordinator
04/2005 - 01/2014
• Managed company switchboard, and managed call center
• Responsible for input of customer orders, and information in the management accounting system
• Daily interaction with A/R A/P clerk, GM, Service Manager, and District managers
• Maintain all communication between service, production, and sales department.
• Maintain excellent customer service support to customers and 14 RSR' s. Angelica Corporation - Office Manager Assistant/Office Clerk/Receptionist 09/2004 - 11/2004
• Responsible for AP/AP Receiving, Inventory and entering of information into system, as well as handle the
• Switchboard
• Dealt with Fed Ex, UPS daily.
• Handled all copying, filing, Excel, Word, Word Perfect, AS 400 and mail deposits.
• Handled HR duties including the hiring and the termination process also employee insurance.
REFERENCES
References Robin Beeler Adecco Staffing Manager 336-***-**** Donna Miller Adecco Staffing Recruiter 336-***-****
Sherry Buie Honda Power Equipment/Landlord 336-***-****
.
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