Customer Service Representative

LeTesha Mtayari-Clark

Summary of Qualifications

● Relationship building ● Team building ● Multi-tasking

● Decision making ● Communication ● Active listening

● Working independently ● Organization ● Social perceptiveness Work History

Lead sales associate -Dollar General

01/2021-07/2021

● rung up customer purchases

● stocked inventory

Customer Service Representative 3, Wells Fargo

02/2020-9/2020 (Aerotek temporary contract)

● Took inbound calls and processed payments on the phone

● Gathered information from customers to help with deferred payments

● Answered questions on customer’s home equity loans

● Routed calls to necessary departments

Customer Service Representative, Mercer

09/2019- 11/2019 (Aerotek temporary contract)

● Enrolled employees in their employer’s benefits

● Processed payments for clients with life insurance accounts

● Assisted customers with their login info for the enrollment website Customer Service Representative, Access 2 Care

03/2019-09/2019 (temporary contract)

● Took inbound calls and assisted members with getting transportation coordinated for their medical appointments

● Made outbound follow up calls when issues arose or rides were delayed

● Reached out to health care insurance companies to check eligibility for members

● Utilized dual monitors for documentation and updates Telephone Account Manager, Mass Markets

04/2018-12/2018

● Made outbound calls trying to sell streaming services to existing and non-existing customers for Spectrum Cable Company

● Utilized sales tactics to convince customers to try a free trial

● Reported and documented my completed sales

● Used a dialer system and dual monitor computer screens CAN, EAST MONT TOWERS/LANCASTER REHABILITATION CENTER 06/2017-03/2018

● Assisted residents with toileting, changing, and daily activities

● Set up resident dining rooms for breakfast, lunch, and dinner

● Charted resident behaviors

● Monitored residents at night

● Stocked rooms with clean linen and collected soiled linen EDUCATION

VINCENT SAVO HIGH SCHOOL, DES MOINES, IA

High School Diploma

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