Customer Service Data Entry
Resume:
GADI
OMOLLO
ANGOLO
Customer Service, Virtual Assistant, Data Entry, andCall
C e n t e r.
PROFILE
Highly organized and efficient
Customer Service experience of
3+ years of experience in. Skilled in
managing administrative tasks,
scheduling appointments, and
handling customer inquiries.
Proficient in various software
programs and online tools. Proven
ability to work independently and
as part of a team to meet
deadlines and exceed
expectations.
CONTACT
PHONE:
EMAIL:
**********@*****.***
EDUCATION
Alison Empower Yourself Online Learning.
Date: 14/6/2023 – 29/6/2023
[Certificate in Virtual Assistant]
[Certificate in Cyber Security: Understanding Threats and Prevent Attacks]
Technical University of Mombasa, Kenya.
Date: September 2017 – October 2018
[Certificate in Journalism & Mass Communication]
Data Networks Institute
Date: January 2015 – November 2015
[Certificate in: Introduction to computers, system applications, graphic
designs (Corel draw, Ms. Publisher, Adobe PageMaker & Illustrator),
Accounting (quick-books, taxpayer, & pastel), Arch Card] Mombasa Secondary for the Physically Handicapped
Date: February 2011- November 2014
[Kenya Certificate of Secondary Education]
WORK EXPERIENCE
Real Estate Virtual Assistant AMLI Residential [2years] managed calendars and scheduled appointments for real estate agents
Coordinated property showings and open houses Created and maintained client databases using CRM systems
Assisted with drafting and editing contracts and other legal documents
Responded to customer inquiries via phone, email, and social media
Prepared market analysis reports for clients
Assisted with marketing campaigns, including social media and email marketing
Maintained and updated company website and social media accounts
Conducted research on properties, neighborhoods, and market trends
Centre for the Study of Adolescence. Virtual Assistant, Research Assistant, and data entry.
April 2022–November 2022
Supporting the research consultants in all areas of the project delivery.
To recruit research participants for the qualitative study and ensure they are recruited to capacity and on time. Coordinating the set of studies, including collecting and storing consent.
Provided administrative support through
scheduling appointments, conducting research,
preparing reports and data entry.
Conducting qualitative research fieldwork. Participating in training and facilitating focus groups and in-depth interviews. To transcribe audio data collected through recorders and Arrange the transcriptions.
Presenting data to the head of the research assistant leader. PATHFINDER INTERNATIONAL. Enumerator, Data Clerk Officer, Survey &
Research, and Community Sensitization.
June 2018–November 2021
Mobilizing and recruiting vulnerable adolescent girls and young women between the ages of 9 and 24 for a standard package of services.
Supporting the research consultant in all areas of the project delivery.
Contributing to research design and development of discussion guides.
Collecting and putting data in the computer using MS Office Word and Excel.
Presenting data to the head of the research and survey department in the form of MS office word, excel, and PowerPoint.
Achievement was receiving a reward for demonstrating good people, work ethics, and leadership skills.
Bomu Hospital Mombasa (Dreams Project). Facilitator, call center, &
Data Entry Clerk.
March 2019–October 2019
Collecting and putting data in the computer using MS Office Word and Excel.
Presenting data to the head of the research and survey department in the form of MS office word, excel, and PowerPoint.
Educated Young adolescent girls and their parents by answering questions on services we provide through calls and emails.
Reached out to existing young adolescent girls through phone calls and emails for outstanding financial support through phone calls, emails and messages.
Managing confidential information and maintained records. Soul Sound Entertainment. Product launching, product promotion, sales
& marketing, and customer service.
April 2017- October 2018
Launch new products to the market through advertising on social media and other online markets.
Promoting our merchandise on social media, websites, and online platforms for marketing. Also, promoting new music and artist that the company managed.
Handling customer complaints and inquiries, resolving them in a timely and satisfactory manner.
Managed customer accounts and provided technical support when necessary.
SKILLS
Excellent organizational skills
Strong communication skills
Proficient in Microsoft Office and Google Suite
Knowledge of CRM systems
Attention to detail
Ability to multitask
Time management skills
Customer service skills
Contact this candidate