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Data Analyst Customer Service

Location:
Redmond, WA
Posted:
July 03, 2023

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Resume:

Tzuchi(Kiki) Chiu

adx13g@r.postjobfree.com 650-***-**** Redmond, WA

SUMMARY

Throughout my academic and professional journey, I have developed a strong foundation in data analysis and applied analytics. However, my true passion lies in the world of medical aesthetics. I have dedicated significant time and effort to researching and studying this field, understanding the latest trends, treatments, and consumer preferences. I am fascinated by the potential of medical aesthetics to empower individuals, boost confidence, and enhance overall well-being. Moreover, my fluency in English and Chinese can be a valuable asset in expanding your business among the Chinese-speaking community. I am confident in my ability to bridge cultural gaps, build strong relationships, and contribute to the growth of customer base within this market segment.

EDUCATION

Master of Applied Data Science, University of Michigan Ann Arbor, MI Jan. 2022 – Aug. 2023

M.S. Business Analytics, California Polytechnic State University San Luis Obispo, CA Aug. 2021 – Jun. 2022

B.S. Environmental Economics and Policy, University of California, Berkeley Berkeley, CA Aug. 2017 – May 2019

TECHNICAL SKILLS

Excellent communication skills in both English and Mandarin Chinese (native proficiency)

Strong problem-solving and critical thinking abilities

Exceptional attention to detail and organizational skills

Ability to work well in a team-oriented and fast-paced environment

Proficient in Python, SQL, and data analysis techniques

Familiarity with data visualization tools such as Tableau

Strong commitment to providing outstanding customer service

PROFESSIONAL EXPERIENCE

Netflix San Luis Obispo, CA

Data Analyst Consultant Apr. 2022 – Jun. 2022

Conducted data analysis and reporting for various client projects using SQL, Excel, and Tableau

Developed and maintained data pipelines and databases for client projects, ensuring data accuracy and completeness

Conducted data quality checks and validation to ensure data accuracy

Collaborated with cross-functional teams to identify data-driven insights and opportunities for process improvements

Presented findings and recommendations to clients and internal stakeholders, effectively communicating complex data insights

World Bank San Luis Obispo, CA

Data Analyst Consultant Jan. 2022 – Mar. 2022

Assisted in data collection, cleaning, and analysis for various research projects

Conducted statistical analysis and data modeling using R and Python

Developed and maintained data pipelines and databases for research projects, ensuring data accuracy and completeness

Created data visualizations and reports to communicate research findings to stakeholders, effectively summarizing complex data insights

LINE Corp. Taipei, Taiwan

Business Analyst Apr. 2020 – Mar. 2021

Conducted data mining and analysis to support the organization's research on poverty reduction and economic development

Developed and maintained data pipelines and databases for various research projects, ensuring data accuracy and completeness

Collaborated with research teams to identify key research questions and develop data-driven insights

Created data visualizations and reports to communicate research findings to stakeholders, effectively summarizing complex data insights

Managed large datasets and performed data cleaning, transformation, and validation using SQL and Python, ensuring data accuracy and completeness



Contact this candidate