Customer Service Delivery Driver

Jerard Lorick

**** ********** **** ***** *****: 317-***-**** email: ********@*****.***

Experience:

Spark Delivery Driver:

Delivery Driver – 2020 to Current

Contracted delivery of General Merchandise and Grocery from Walmart Stores.

Duties includes:

o Drive Safely

o Work independently

o Efficiently deliver goods

o Be responsible

o Able to work a flexible schedule

o Pick up and deliver in Zone

o Able to bend and lift over 80lbs

o Able to use a “smart phone”

o Customer service oriented

Liberty Mutual, Indianapolis, IN

Senior Trainer

Deliver complex technical training programs to claim professionals via live and virtual classroom environments on insurance policy product knowledge and computer systems technology.

Consults with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needs.

Manages complex training & development projects, working with subject matter experts, management, and instructional designers. Project work includes needs assessments, curriculum development, course content development, program assessments, participant testing/evaluations.

Ensures program administration needs are met, including communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc. Answers participant questions related to training.

Provides feedback and coaching to client audience in one-on-one and group settings. Creates individual development plans based on formal assessments and manager feedback.

Identify appropriate training media and methodologies based on audience learning styles, nature of training being delivered and audience location. Training methodologies include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based training, etc. Training Manager Customer Care Claims

Supervised staff of 10 Trainers

Designed instructional workbook materials, power points, worksheets, review games, tests, course objectives and course agendas.

Provided efficient customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims and capturing initial notice of loss.

Demonstrated understanding of policies and provided guidance and assistance to callers based on their needs; making recommendations on enhancements as needed.

Managed and utilized time effectively to ensure required service levels for call capture and service handle time as well as quality and customer satisfaction standards are met. Senior Claims Rep,

Managed, handled and resolved Total Loss claims in a high-volume claims environment using strong communication skills to assist customers through the claims process while also performing administrative tasks associated with processing claims.

Evaluated liability, coverage and settled claims within prescribed procedures and authority, explaining coverage and/or liability decisions to both policyholders and claimants.

Updated files and provided comprehensive reports as required. Identified and recommended referral of potentially fraudulent claims to the SIU.

Education

Indiana State University

BS Degree Business Administration

BS Degree General Insurance

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