FLORAME MAPADA

***** ********* *** * *** ***

Bloomington, MN 55438

651-***-****

adx0zl@r.postjobfree.com

OBJECTIVE

Compassionate, trustworthy and service-focused professional with 3+ years experiences in providing heartfelt care and assistance to elderly patients in diverse healthcare settings. Looking to deliver compassionate, service-oriented care and companionship to the elderly.

CERTIFICATIONS

Trained Medication Aide – TMA (Bloomington, Minnesota)

Certified Nursing Assistant- CNA Cert# 10832096

Minnesota Department of Health

QUALIFICATIONS

Medication Administration

Vital Signs & Patient Monitoring

Ability to understand English both written and spoken

Work with residents with memory behavior and Alzheimer’s

Mobility assistance using Hoyer Lift or EZ stand

General housekeeping ability

EXPERIENCES

PRESBYTERIAN HOMES of Bloomington (Bloomington, Minnesota)

Certified Nursing Assistant, January 2023- present

Assists residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming

Assists RNs in checking resident’s vital signs

NINE MILE CREEK SENIOR LIVING – EBENEZER ( Bloomington, MInnesota)

Resident Assistant/Caregiver

July 2019 – July 2020

Care for multiple residents in the facility

Observe Resident’s rights

Provide personal care and assistance with activities of daily living

-bathing/dressing

-feeding

-transfer to and from bed or chair or other locations within the facility

-keep incontinent residents clean

-assist with personal and dental hygiene

Provides health related services as needed

Performs specified home services as needed/

‘

Observes residents and reports status to appropriate staff.

Assisted with onboarding new staff

CARELINK PLUS INC. (Chicago, Illinois)

Caregiver

October 2018 – March 2019

Assisting with personal care like bathing, grooming and dressing

Preparing meals

Do housekeeping

Assist in medical needs or monitor medication

Companionship

BANK OF THE PHILIPPINE ISLANDS (Cebu, Philippines)

Customer Service Representative, October 2004- March 2018

Answer customer questions about basic banking services such as account balances and interest rates and fees.

Help customers protect their accounts by reviewing suspicious activity

Provide extraordinary customer care by responding to questions concerning acounts in a fast paced, customer care environment.

Attracts potential customers by answering products and services inquiries

Suggesting information about other products and services

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Process outward and inward remittances following the proper KYC of remitters.

Reversing transactions and reissuing compromised debit and credit cards.

BANK OF THE PHILIPPINE ISLANDS ( Cebu, Philippines)

Bank Teller, October 2004- January 2015

Process transactions through the teller equipment on all retail and corporate accounts including but not limited to deposits, withdrawals, transfers, loan payments and cash advances.

Initiate conversations to uncover customer needs and promote BPI products and services

Organized 200+ customer transaction receipts on a daily basis so that they could be properly filed in a timely manner.

Balance cash at the end of the day.

SKILLS

Trained Medication Aide –TMA

School- Zandu Health Initiative (April 2023- June 2023)

Certified Nursing Assistant (CNA)- Cert # 10832096

Minnesota Department of Health

Bachelor of Business Management

University of the Philippines Cebu College (June 1998 – April 2002)

REFERENCES

Name: Steve Mandieka

Designation: CNA/TMA Instructor (ZANDU HEALTH INITIATIVE)

Email address: adx0zl@r.postjobfree.com 952-***-****)

Name: Teodoro Borja

Designation: Registered Nurse Long Term Care

Company Name: Presbyterian Homes of Bloomington 773-***-****)

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