Customer Service Front Desk
Resume:
Kristina McBride
Waterloo, IA *****
************@*****.***
Work Experience
Front Desk Receptionist
ELEVATE CCBHC - Waterloo, IA
October 2022 to Present
Check in patients, verify demographics, answer multi line phone, provide service to anyone in crisis. Room our patients . Greet patients, visitors and co workers. Provide excellent customer service . Front Desk Receptionist
The Eye Care Associates - Cedar Falls, IA
June 2021 to September 2022
Checked in and out patients. Made, rescheduled or canceled appointments. Prepared charts for next day’s appointments. Collected co pay, payments, or purchases of products. Verified insurance eligibility for both medical and vision. Confirmed demographics were updated and correct. Provided excellent customer service.
Marketing Coordinator
Next Level Property Management - Waterloo, IA
March 2020 to May 2022
I posted new property available for rent, called back or replied to emails or any person who is inquiring on a
property to rent. I scheduled appointments for me to show properties. I did the signing of leases. Updated websites on Facebook, and Craigslist.
Adult scheduler
People's Clinic - Waterloo, IA
October 2020 to June 2021
Answered multi phone line, scheduled and canceled appointments, verified demographics, complete recall appointments, Continuously check vm for messages. Send electronically messages for triage nurses or providers.
Front Desk Specialist
Mauer Eye Center - Waterloo, IA
July 2016 to October 2020
Checked in and out patients. Made, rescheduled or canceled appointments. Prepared charts for next day’s appointments. Collected co pay, payments, or purchases of products. Verified insurance eligibility for both medical and vision. Confirmed demographics were updated and correct. Provided excellent customer service.Answered multi phone line.
Bail Bond Agent
Lederman's Bail Bond - Waterloo, IA
March 2019 to August 2020
Ask and enter correct information into the data system to create a bond card, update any information on a bonds card. Collect fee for the bond, take payment or send money through Western Iowa for cash bonds. File paper work, check ICIS, Assessment and Iowa Clerks Online. Prepare agents to meet the idem at the jail.
Medical Receptionist
Parkview NRC
October 2008
Coordinated travel accommodations for staff with outings and residents appointments. Hire and schedule for transportation associate. Kept reception area clean and neat to give positive impression. Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs. Greeted incoming visitors and customers professionally and friendly. provided knowledgeable assistance to guest, families, residents, and co-workers. Gave tours of our facility to families . Managed office inventory by restocking
supplies and placing purchase orders to obtain ample stock. Put supplies away in the proper places. Sorted and distributed mail correspondence between departments and personnel.
Organize medical charts for doctors. Help assist doctors doing rounds and getting residents ready for the doctor.
Education
High school diploma in General Studies
East High - Waterloo, IA
August 1987 to January 1991
Skills
• Insurance Verification (10+ years)
• Medical Office Experience (10+ years)
• Patient Care
• HIPAA (10+ years)
• Medical Receptionist (10+ years)
• Medical Scheduling (2 years)
• Multi-line Phone Systems (10+ years)
• Data Entry
• Phone Etiquette (10+ years)
• Front desk (10+ years)
• Customer service
• Excel, Microsoft, Words, Chrome, Google, internet (10+ years)
• Clerical Experience
• Cash handling
• Communication skills
• Computer skills
• Organizational skills
• Multi-line Phone Systems
• Triage
• Epic
• Office Administration
• Medical Records
• Medical Terminology
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