Administrative Assistant Front Desk

MARITZA MONTENEGRO

Fort Worth, TX *****

214-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. ACCOMPLISHMENTS

Achieved a certificate/Diploma in Medical Administration Assistant with Everest College

SKILLS

Bilingual

MS Excel, MS Word, and Powerpoint

Medical Terminology

Insurance Claims submissions

Excellent analytical skills to solve the

complex and logistical problems

Excellent phone etiquette Receptionist

skills

Experience in scheduling patient

appointments

Knowledge in Kronos

Netlearning, EPIC Software

Knowledge in ICD-10 & 9 and CPT

Coding

HIPAA compliant and trained

Ability to demonstrate strong problem-

solving skills and high attention to

detail.

Encompass/ Mortgage applications

WORK HISTORY

09/2020 to Current Loan Processor

DHI Mortgage

Interview prospective loan applicants and assist them in finding the best loan products for their needs

Work with the borrower to gather financial information such as credit reports, verify the accuracy to determine creditworthiness, and complete the mortgage loan application

Order property and loan documentation such as appraisals, inspections, title searches, site surveys contracts, and property tax records to help process mortgage loan files

Prepare and submit detailed loan packages to the Underwriting Department for approval or denial

Act as a liaison between applicant's mortgage brokers and loan officers, real estate agents and mortgage lending underwriters to help further loan approval Ensure loan files meet lending and regulatory guidelines and policies Maintain detailed documentation of the process in the company system- from origination to close.

09/2020 to 11/2020 Merchandise Team Member

Target Corporation

Unloaded delivery trucks and responded to merchandise requests Price Change throughout the store

Stocked /Back stocked merchandise

Worked managing soft lines/ accessories department Assisted in the Planogram Team

Assisted with all Guest with any questions throughout the store Worked part of the Newport News Target, VA overnight remodeling store 09/2018 to 06/2020 Business Office Associate

Riverside Outpatient Therapy Services – Newport News, VA Moved out of state in June 2020, Daily review of Therapist schedules, ensuring all shifts are staffed accordingly

Responsible for working on work-ques pertaining to referrals and insurance verification

Creating referrals and scheduling as needed

Process payroll and data entry for all Therapist staff Assist therapists in ordering special items through materials management Participate in orientation and performance improvement processes as needed within the department

Perform insurance verification for all payer types, private and Medicaid/Medicare insurance items

Update patient information upon check-in and check-out. 01/2014 to 06/2020 Delivery Subcontractor driver

Mobile One Courier

Routed pickup and delivery

Customized delivery & distribution services

Provide STAT service for specimens and medical equipment Routed pickup and delivery of specimens

Handling of temperature-controlled specimens

Airport transfers to and from out-of-town customers and laboratories. 11/2013 to 06/2018 Referral Coordinator

JenCare

Daily review of approved and pended outpatient requests for PMR clients and ChenMed Markets

Process Humana authorizations through the Availity portal for patient external appointments

Schedule internal and external appointments for patients follow ups, surgeries, and/or diagnostic imaging

Travel as needed to PMR & ChenMed markets for training and support Strong communication and interpersonal skills, both written and verbal, as well as delivery skills for presentations and training

Excellent organizational skills with ability to effectively manage multiple tasks and responsibilities

Ability to deliver efficient, high-quality results within tight deadlines Process all medical records

Process all forms needed to be filled or signed by PCP for medical clearance, medications, DME equipment, etc..

Completes pre-registrations to include insurance verification for upcoming patient visits

Take incoming call from patients or external facilities Performed daily huddles with the PCP, nurse, and front desk facilitator Inform PCP of any urgent matter in regard to patients needs for medication and/or referrals

Perform front desk duties.

08/2012 to 02/2013 Medical Administrative Assistant Peninsula Institute for Community Health

Managed the day-to-day operations of the front office Scheduled and coordinated appointments

Responded to patients inquires

Prepared correspondence between medical provided and the patients Updated and organized medical records

10/2008 to 05/2012 Logistics Team Lead

Target Corporation

Unloaded delivery trucks and responded to merchandise requests Price Change throughout the store

Stocked /Back stocked merchandise

Worked managing soft lines/ accessories department Assisted in the Planogram Team

Assisted with all Guest with any questions throughout the store Worked part of the Newport News Target, VA overnight remodeling store EDUCATION

08/2013

Everest College - Newport News, VA

Medical Administrative Assistant

High school Diploma

Irving High School

LANGUAGES

Spanish

Native or Bilingual

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