Alba Fuentes-Ortiz

Clarksville, TN, ***** • 305-***-**** • adx0ya@r.postjobfree.com

Dedicated professional, eager to contribute valuable training and experience. Keen attention to details while achieving results as a problem solver. Excellent customer service, listening and communication skills. Marshals a wide range of relevant skills and education. Rises to challenges under pressure and within deadlines as an exemplary professional. Bilingual in English and Spanish.

Education

Masters of Science in Criminal Justice, University of Central Florida, GPA 3.65 December 2014

Bachelors of Science in Criminal Justice, University of Central Florida, GPA 3.25 December 2013

Core Skills

Analysis & Research Operational Streamlining Education & Training Records & Documentation

Security Troubleshooting & Problem-solving Leadership Project Management Cultural Diversity Community Outreach Bilingual Programs Spanish-speaking Initiatives Multitasking & Prioritizing Mediation Reports Office Assistant Customer Service

Qualifications & Achievements

Five years of advanced analytical research and development within criminal justice and homeland security.

Resolves problems and issues through mediation between individuals of different ideas or values, social-cultural diversity background, and global social challenges.

Processes data fluently, accurately and proactively.

Expert at obtaining information in an adaptable way.

Developed new programs for the safety of the employees and prevention of loss material.

Prepare teaching plans, courses, activities and learning experiences for a variety of students.

Applied applicable rules, regulations, policies and procedures relating to classroom teaching at Correctional Institution and abroad educational facility.

Counseled and advised individuals and students regarding their program progress, behavior or personal concerns.

Professional Experience

The Cleaner Mini Mall – Fort Riley, KS May 2021 – July 2022

Effectively provided great customer service as a store associate. While processing additional daily tasks. Such as training new employees, inspections uniform prior placing orders, answering questions and maintaining the store clean.

Provide great customer service.

Preparing and closing invoice.

Input customer information in the POS system.

Contacting customer regarding their order, amount due and update.

Tagging, preparing and hanging items.

Preparing OCPs by removing velcro.

Light cleaning of the store.

Process payment thru POS system and cash register.

Train new employees.

Basic knowledge of military uniform regulations.

Sales Associate in Cleaners.

GED Academic Teacher, Everglades Re-Entry Institution, Florida April 2019 – October 2019

Effectively supervised, counseled and taught adult inmates at Re-entry institution. While processing additional daily tasks such as data entry, count and inspections.

Planned and conducted classes in the assigned subject.

Responsible for the supervision of inmates assigned to the class.

Conducted roll calls, counts and maintains attendance records.

Ensured that order and discipline are maintained in the classroom.

Continually evaluated students and made determinations as to overall progress.

Administered grades and evaluated tests.

Counseled and advised individuals regarding their TABE scores, program progress, behavior or personal concerns.

Participated in staff meetings, seminars and workshops to identify needed curriculum changes and to facilitate professional development.

Administered the TABE test.

Conducted inspection of classrooms and storage rooms for contraband.

Taught State Program (Compass Live) and ensured graduation before their release date.

Maintained State Folders for auditing.

ESL Teacher, Chuncheon SLP November 2017 – December 2018

Effectively Taught English to Non-English speaking students of all levels (Beginner and Intermediate). Taught Kindergarten and night classes for after-school programs

Created lesson plans, prepared teaching materials, and presented and graded Placement Exam.

Maintained a clean and organized teaching environment.

Wrote progress reports and report cards for all students.

Graded exams, homework, e-learning, and projects for all grades and Korean teachers.

Supervised and monitored the progress of each student individually.

Participated in after-school programs, Market Day, field trips, orientations, and special events.

Maintained a safe and fun environment for the students.

Operational Assistant Manager, Plant Life Farms September 2015 – November 2017

Key role as Liaison between customers and supervisor while processing additional daily tasks. Actively served as a translator for various employees, customers, and vendors. Audited office reports and locating sources of revenue discrepancies and financial fraud.

Provided training to all employees on safety, pictograms and reporting incidents or accidents with PLF or OSHA to English, Spanish or Non-Spanish speakers.

Efficiently organized paper files, reports, and banking receipts.

Maintain sprayer's safety inventory and records.

Located and contacted multiple vendors while analyzing additional vendor contacts.

Verified safe environment for all employees by investigating claims, incidents, and problem solving.

Assumed key role as mediator and representative of employees with complaints with management.

Maintained employee safety by targeting any complaints, reports, hazardous materials or environmental condition that could cause financial harm.

Conducted extensive internet research for activity analysis.

Graded and evaluated supervisors based on field presentation, consolidation of product and quality.

Ensured proper data entry of bills for reimbursement.

Ordered, received and distributed supplies and documentation.

Received controlled chemicals and ensured that all information relating to the chemicals were recorded for inventory purposes, inspection and the overall safety of sprayers.

Maintained inventory of plants and controlled chemicals for weekly and annual reports.

Relevant Training & Professional Development

Licenses:

International TEFL and TESOL- ITTT 50-hour TEYL Course - March 2017 to Present

Criminal Profiling Certificate- December 2013 to Present -Criminal Profiling Certificate from the University of Central Orlando UCF

International TEFL and TESOL- ITTT 120-hour TEFL- March 2017 to Present

FEMA Certificates:

IS-00366 Planning for the Needs of Children in Disasters

IS-00906 Basic Workplace Security Awareness

IS-00907 Active Shooter: What You Can Do

IS-00901 Section 508 Awareness Course

IS-00914 Surveillance Awareness: What Can You Do

IS-00912 Retail Security Awareness Understanding the Hidden Hazards

IS-00916 Critical Infrastructure Security: Theft and Division- What You Can Do

IS-00915 Protecting Critical Infrastructure against Insider Threats

Community

Teaching Spanish to ESE students and teaching English to students within the ESOL program.

Substituted as a Spanish teacher for Beginner, Intermediate, and Advanced.

Competed in the “Brugal" in-1999, 2000 and 2001 (International show jumping competition in Dominican Republic- Santo Domingo).

Organized/supervised multicultural activities for the National Hispanic Honor Society 2006 to 2008.

Gave lecture to middle and high schoolers on bullying, domestic violence, and peer pressure.

Taught Equestrian Sports

Contact this candidate