Quality Assurance Customer Service

Inventory Manager Profile

Enthusiastic and results-driven dynamic leader with time-tested experience in leading all aspects of inventory management, including inventory count and adjustment in warehouse environment; notable excellence in quality assurance.

Meticulous with stellar record in conducting exception, pick slot, and potential out counts as well as calculating shrink numbers, generating detailed reports, and organizing meetings. Resourceful and Known as catalyst for comprehensive research, in-depth analysis, regulatory compliance, sustainable change, and process improvement. People-person with inspirational leadership and credible performance in directing and motivating competitive teams through constant mentorship; adept at engaging team and instilling shared vision. Independent auditor and natural problem solver with remarkable expertise in addressing ambiguous issues and discrepancies. Articulate communicator, coupled with honed interpersonal and organizational abilities; instrumental in introducing quality-focused rich strategies and reducing costs. Core Competencies

Professional Experience

Sysco Food Service, Ocoee, Florida 2013 to Present Inventory Manager (2014 to Present)

Analyze and endorse multiple reports, consisting of shrink numbers, received and delayed items, and IMIV32 reports. Maintain procedures compliance by verifying PO with inventory, covering temperature, HACCP code, travel time, and paperwork. Compute and review shrink numbers to share figures with senior leadership. Exhibit exceptional leadership and lead quality control team to effectively carry out daily tasks. Manage exception counts on daily basis. Utilize SWMS, SUS AS400, and OpenText to locate inventory. Direct potential out and pick slot counts. Proceed and reconcile stock transfers. Coordinate with merchandisers to openly communicate product details, such as damaged, spoiled, and short items. Evaluate all documents for cross-dock.

● Successfully headed product liability research.

● Ascertained concerned items by inspecting inventory on recall alerts.

● Achieved and retained best service level and shrink number across region.

● Decreased spoilage by thoroughly reviewing Expiration Warning report.

● Administered donation and disposal of all products. Quality Assurance Lead (2013 – 2014)

Examined numerous reports, covering spoilage, grain, expiration, and market reports. Investigated and managed on-hold and return products. Receipted and reviewed all produce items. Maintained open and clear communication with merchandisers.

● Attained 100% success rate in inspection of USDA inspector.

● Reduced food spoilage cost; earned trust from customers.

● Headed new Sales Associates in produce management class and coached on quality expectations and return policy. Additional Experience

Driver Check-In Lead Sysco Food Service, Ocoee, Florida Education & Credentials

HACCP Certification

Forklift Single Jack Triple Jack High Rise (Cherry Picker) Scissor Lift Certified Technical Proficiencies

Derek L. Folan Winter Garden, Florida • 352-***-**** *****.*****@*****.*** • LinkedIn

• Inventory Control

• Operations Management

• Cross-Team Collaboration

• Crediting/Billing

• Quality Assurance

• Vendor Returns/Pickups

• Relationship Management

• Team Leadership

• Customer Service

Tools: SWMS, SUS, OpenText, Microsoft Word/PowerPoint/Excel Customer Name Page 2

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