Customer Service Representative

Valerie R. Rosemon 901-***-****

**** ********* ****** ***** *******, TX 77088 ********@*****.***

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Customer service professional with 15 years experience, consistently meeting or exceeding individual goals set by organizations in the healthcare, banking and gaming industries.

Professional Experience

Northwest Educational Center

Admissions Representative 03/2017-03/2020

• Contacted all assign inquires.

• Set appointments for meetings with prospective students.

• Conducted meetings and tours for prospective students.

• Provided prospective students with accurate information about their program of interest.

• Responsible for facilitating orientation and Registration day activities.

• Closely assist and mentor students through admissions process.

• Verbally communicate approved presentations to promote programs to prospective adult and high school students.

• Actively generate personal referrals.

• Participate in school retention efforts maintaining productive contact with his/her active students through graduation.

• Actively participate in special recruiting promotional activities. Corporate Medical Systems

Customer Care Agent 06/2015 – 06/2016

● Reviewed and fixed denied claims by insurances

● Reviewed transmitted claims to ensure timely filing

● Reviewed patient records to determine correction were made

● Called insurances to verify patient information

● Worked weekly account receivable reports to ensure all claims were processed

● Outbound/Inbound Calling

● Processed payments

Northside Lexus, Houston Texas

Scheduling Coordinator 11/13- 06/2015

● Communicated effectively with Internet customers and prospects by phone, e-mail or in person

Valerie Rosemon 901-***-**** ********@*****.***

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● Assist customers in scheduling with service maintenance

● Ability to explicate Lexus brand products and services

● Established personal income goals consistent with dealership standards of productivity and devise strategies to meet goals

National College of Business & Technology Memphis, Tennessee Admissions Representative 4/12 – 4/13

● Contacted all assign inquires.

● Set appointments for meetings with prospective students.

● Conducted meetings and tours for prospective students.

● Provided Prospective students with accurate information about their program of interest.

Baptist Memorial Hospital, Memphis, Tennessee

Customer Service Representative 10/06 – 04/12

● Responsible for answering and transferring customer calls with courtesy, triaging calls on 18-line system, utilizing teleservices database to triage internal and external calls, and responsible for maintaining email communications. Education

B.A. in Sociology Mississippi Valley State University, Itta Bena, Mississippi

Skills

MS Office; Word, Outlook, Excel, PowerPoint

Volunteer Services

Assistant Youth Director, Friendship A.M.E. Church, Clarksdale, Mississippi References

References are available upon request.

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