Quality Assurance Customer Service
Resume:
●Monikue Hampton,RHIT
Bastrop, LA *****
*****************@*****.***
CAREER PROFILE
Motivated and customer service oriented professional with a strong understanding of the importance of accurate claims processing. Adept at shifting priorities and bringing flexibility to dynamic situations. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
Well organized and experienced with Microsoft Word.
Effective in managing time, coordinating details, and balancing competing demands.
Strong written, verbal, and interpersonal skills for effective communication and documentation.
QUALIFICATIONS
Anatomy & Physiology Medical Terminology Pathophysiology Electronic Health Records
HIPAA Compliance Meaningful Use Health Information Management (HIM) ICD-10 Coding
CPT Coding Master Patient Index Data Analysis Quality Assurance
Reimbursement ROI Tracking Critical Thinking
Typing. 50wpm,Microsoft Word,Excel.
EDUCATION
Bastrop High School -Diploma
Ultimate Medical Academy
Associate of Science Degree - Health Information Technology, 2018
PROFESSIONAL
ARC of Morehouse-DSW
10/2020-current
USPS
Holiday Clerk
12/2021 -1/2022
Quality Long Term Care -DSW
8/2012-1/2020
Quality Home Health, Bastrop, LA 08/2009 -8/2012
Home Health Aide
Maintain a safe, secure, and healthy environment.
Assist with activities of daily living, personal hygiene, mobility, and feeding.
Handle light housekeeping duties, prepared meals, and transported to locations outside the home.
Complete daily logs documenting patient condition and activities and any changes to patient care plan.
Engage individuals in activities and sensory stimulation to encourage positive reactions.
Help facilitate and contribute to a positive environment to enhance clients’ quality of life.
Mid Delta -DSW. 06/2009 -8/2012
Housekeeping,meal preparation,medical monitoring,complete daily logs on clients condition
United States Postal Service, Monroe, LA 10/2015 - 01/2016
Rural Carrier
Sorted mail and parcels for distribution.
Delivered sorted mail and parcels on assigned routes for scheduled mail distribution.
Operated mail metering and electronic receiving equipment.
Pilgrim Farms, Farmersville, LA 06/2005 - 05/2009
Distribution Worker
Met production goals and objectives to maintain schedule and operating efficiencies.
Completed all paperwork neatly and correctly.
Complied with company standards of quality assurance and quantity control.
Ogden Cleaners, Bastrop, LA 05/2000 - 06/2005
Inspector
Check the garments coming down the assembly line and thoroughly inspected items.
Kept facility clean and free of debris and maintained an orderly work area.
Upheld positive work atmosphere by acting and communicating in a manner that promoted cooperation co-workers, vendors, and management.
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