Business Development Human Resources
Resume:
Daniya T Quraishi
Mobile: 832-***-****
Home: 210-***-****
Email Id: **********@*****.***
Objective: To seek a work environment which highlights my skills, capabilities and promotes my learning, and leads to overall growth for both my employer and team. After completing my Post Graduation Diploma equivalent to MBA with specialization in HR and Marketing Communications from India with a 3-week course from Cambridge, United Kingdom. I started working as a Marketing Executive for We media Ltd. Next as a Business Development Executive for Hamstech Institution of fashion and interior designing.
I have over 4 years of experience in marketing, print and digital advertising, and sales. Have more than 2 years of experience in departmental retail, 1 year as a Life and health insurance agent and 2 and half years of inbound call center experience.
Well versed with MS Office, MS Word, MS Excel, MS Access,
Microsoft Outlook, Spreadsheets, Oracle, Salesforce, KPI’s and CRM.
Languages Known: English, Hindi, Urdu and Telugu.
CAREER CONTOUR
TTECH
Customer Advocate
August 2022-January 2023
Projects worked:
Blue Cross Blue Shield- HCSC
Operations Performed:
Answer all incoming calls and assist callers with queries relating to benefits covered by insurance, claims, and billing.
Help callers find PCP and specialists that accept their insurance.
Add members to account newborn baby, Assist with breast pump and supplies, other durable medical equipment.
Call Pharmacy vendors on behalf of members about medications being covered and prescriptions approved and submitted by provider’s office.
Coordinate benefits with home and host plans that is primary and secondary carrier plans.
Helps members with preauthorization status updates and coordinate with providers office for updated information.
TELEPERFORMANCE, USA
Health Insurance Specialist and Customer Advisor
July 2020 – June 2022
Projects worked:
Assurance
United Healthcare
Kaiser Permanente
Philips Lifeline
Operations Performed:
Answer all inbound calls and assist callers with all queries relating to Medicare parts A, B and Medicare Advantage plans, during the open enrollment months.
Help callers to find health insurance options available as per their State, city and zip code.
Help them select insurance coverage with different carriers like Aetna, Anthem Humana, United Healthcare and Well care. Verify their doctors and providers are covered in-network providers and doctors.
Provide language assistance and interpreters.
Troubleshooting and password resets.
Assist callers with online access to websites, password resets and troubleshooting.
Assist members step by step in the application process for their and their family members health coverage for the year.
Order ID cards for members and their families, update address changes and contact details.
Transfer calls to other departments like billing, claims, pharmacy, technical and other department for escalations.
Tech Solutions:
Business Development Associate
January 2018- May 2019
Operations Performed:
Gather data from the Analytics team to assess campaign performance and suggest improvements.
Served as team leader, collaborating with management on sales strategy and marketing to ensure attainment of team goals and delivery of excellent client experience.
Manage the business development team's research efforts, including prospecting and trends analysis to inform company's thought leadership.
Coordinate the execution of business development-related events.
99 Cents Store
Head cashier
October 2016-August 2017
Operations Performed:
Help in organizing all aisles and clutter-free checkout area.
Checking out the customers at the cash register, package and bag the products, process any returns.
In downtime make sure the register is clutter free and carts are available for customers.
Encourage customers to place online orders if they require more quantity for a particular event.
Dollar Tree
Part- time Cashier
November 2015-May 2016
Operations Performed:
Assisted shoppers with checking out, processing returns, and processed credit card, debit card, cash, gift cards, and store credit transactions.
Organize all aisles and clutter-free checkout area.
Weekly help in truck pulling of store stock and organize all boxes as per store aisles.
Helped customers by guiding them towards where they could find the products.
HAMSTECH Institute of Fashion and Interior Designing:
Business Development Executive
November 2014- November 2015
Operations Performed:
●I would head the Digital Marketing, Print and Outdoor media of the institute.
●Daily create ads and posts on digital platforms and student portals.
●Coordinate with outdoor marketing, newspapers and magazines during events and admission seasons.
●Organize and conduct marketing events, fashion and interior shows every semester to showcase the student talent and achievements.
WE Media Pvt Ltd
You & I Magazine
October 2013-October 2014
Operations Performed:
Revising and presenting ideas and strategies to increase the magazine’s reach and circulation.
Responsible for account management, renewals, up-sells and cross-sells of publishing advertising solutions for clients.
Work with other divisions of the company (Editorial, Circulation, Graphic Design) to create innovative advertisements and editorial articles.
Developing sales strategies that match customer requirements and promoting the magazine.
Organizing events, exhibitions, and managing campaigns on social media.
Contacting and meeting clients for advertising in the magazine.
Summer Internship at Ashoka Builders-2011
Worked as a project recruiter for two months then continued as a marketing and advertising associate for various projects.
SCHOLASTICS
Master’s in business administration with specialization in Human Resources and Marketing Communications:
IIPM- Hyderabad, India 2009-2011
Bachelor’s degree in commerce, Advertising and Marketing Communication
Osmania University - Hyderabad, India 2006-2009
High School:
Osmania University, India 2003-2005
Elementary and Junior High school:
Nasr School, Hyderabad Telangana, 2003
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