Administrative Assistant Customer Service
Resume:
Lynn Pearson
*** *. ** ****** **. Aurora, CO ****8
*************@*******.***
Outstanding customer service & communications skills, As the Receptionist over the last 2 years at Pella Window & Doors of Colorado and here at Karcher NA for the last year. I have gained a great deal of knowledge. I have proven that I am able to work independently and accomplish tasks in a timely manor. I would like the opportunity to spread my wings and grow with Global Village Academies
Qualities:
0 Friendly Approachable
1 Accurate Efficient
2 Well organized Flexible
3 Self-starter Trustworthy
Experience:
4 Management Programs Coordinator for Memory Care
5 Supervision Care Coordinator for Senior Care
6 Receptionist Customer Relations
7 Patient Care Coordinator Administrative Assistant II
Management:
Managed Resident Care Staff of 9 in the Alzheimer’s & Dementia Care Unit
Supervised daily assessment of patient needs via ‘Person-Centered’ programming for Memory Care Residents
Managed & Supervised 100+ Staff & 80+ Clients for ‘Home Helpers’ & ‘All the Comfort of Home’ companies
Supervised & implemented new Xerox training for the new Call Center at HCPF resulting in full functionality
Administrative:
Maintained & updated the appointment calendars of four Executive Directors in the Health Information Office
Scheduled appointments, rescheduled cancellations or no-show’s, & obtained insurance & demographic intel
Maintained budgeting, contracting requests, & was the main contact for HIO Fiscal Notes
Multi-line phones, data entry, preparing meeting rooms & set up at various venues.
Customer Service:
Brookdale Lowry education-based conversations with new residents’ families regarding the special needs of their family members
Karcher North America Aurora Colorado
In my current position I am the Receptionist/Talent Acquisition Team I am currently responsible for
- Unlock badge computer and Rotating doors
- Greet employees as they enter for the day.
- Answer calls and route to correct department or person requested.
- Invoices and Statements need to be folded, stuffed, sealed and stamped to go out daily.
- Help plan and execute special projects.
-Sort and deliver mail to the mailroom on the 2nd floor.
-Enter Warranty information into the system.
-Notify plant management when interviews have arrived this includes Chat, email, texts from personal cell phones.
-Make sure all guests that enter into the building sign in and out.
-Make sure all guests have correct PPE when entering the production floor
-Tidy up mailroom daily and restock all office supplies
- make service calls and order supplies for both Pitney Bowes machines
- Distribute new employee badges
-Check package room daily and notify recipients also accept packages from Amazon and notify as well.
- Assist in taking all UPS packages from the 2nd-floor mailroom to the production floor by 1:30 pm each day.
- Set up phone screens for potential new hires, send Resumes to Department Managers and set up calendar schedules with Zoom meeting information
- Send out new hire information and print all new hire packets to include their Supervisor information as well as employee ID’s
- Send out all Temporary employees time sheets to various agencies on a weekly basis
- Add weekly menu to the Karchernet system
Pella Windows and Doors of Colorado Denver, CO
Began as the Showroom Specialist which included many daily administrative responsibilities. I was able to provide knowledge to both customers over the phone and walk in about windows and doors that we offer, was able to assess needs of the customer. Set up sales call appointments. I handled all the mail, large batched of Invoice statement going out on a monthly basis, shipped all UPS packages. Kept the showroom guest ready. I then moved into a Customer Service role where I learned about the details of all the windows parts and pieces and worked with customers to get the parts needed to repair windows and doors and I learned the Cash App system when taking payment from the customers mentioned above.
Brookdale Lowry Denver, CO
As Care Coordinator, I provided Management & Supervision of Caregivers, managed & maintained a client load of over 80 clients, & scheduled staff & shifts of more than 100 Caregivers efficiently matching the needs of the clients with the most capable caregivers. I also maintained daily caseloads & visits, telephone reception, & all basic administrative duties.
Department of Health Care Policy and Financing Denver, CO
August 2016- March 2017
Served as an Administrative Assistant II which included maintaining Microsoft 365 Calendar events for 4 Directors in the Health Information Office as well as submitting Receiving Reports. I was the main contact for HIO for Fiscal Notes. I maintained Budgeting and Contracting requests for the OIT Department. Entered RQS information into CORE and maintain the OIT Budget. I also, assisted in setup and break down of meetings and assisted at the Front Desk as needed.
Department of Health Care Policy and Financing (Temp)
Held a position a as a State Temporary answering Provider Questions from Providers who were either Enrolling or Revalidating as the Federal CMS mandate assisting them in the application process and answering questions as well as speaking to them on a daily basis. I have also been assisting in the Training at Xerox for the Call center that is now fully functioning.
Fresenius Healthcare Patient Intake Coordinator
Greenwood Village, CO
70+ customer interactions per day giving detailed, personalized, friendly and polite service ensuring retention helping set up dialysis for clients in Texas, Oklahoma and other states.
Actively looks for ways to help people.
Work History:
Karcher North America Aurora, CO July 2022- Current Showroom Specialist Pella Windows & Doors of Colorado Denver, CO January 2020- July 2022
Programs Coordinator Dementia Care; Brookdale Lowry Denver, CO December 2018- December 2019
Patient Care Coordinator; SpineOne Lone Tree, CO January 2018 -November 2018
Weekend Staff Supervisor; Home Helpers Senior Care Denver, CO May 2017-January 2018
Administrative Assistant II; HCPF at the State of Colorado Denver, CO November 2015-March 2017
Receptionist; Southeast Christian Church Parker, CO June 2007- February 2008
Education:
Liberty University BS Psychology: Social Applied. Minor in Business Administration 1985-1989
Liberty University Lynchburg, VA
Contact this candidate