Customer Service Store Manager

J E N N A M A R T I N

www.l i nkedin.com/i n/j ennarosemartin3 • ( 760-***-*-***) • j ***************@*****.*** P R O F E S S I O N A L P R O F I L E

I am an energetic, well organized, and supportive leader with a year and a half of retail management experience. I have a great understanding of KPI’s, current trends, how to select and develop talent, and social media. I am committed to creating a positive work environment focused on driving sales and increasing customer satisfaction. I am currently looking to apply my education to the real world of business in order to gain experience in the marketing field. E D U C A T I O N

Bachelor's Degree • Business Administration, Marketing Emphasis (Expected June 2024) San Diego State University San Diego, CA

Associate's Degree for Transfer • Business Administration (June 2022) Riverside City College Riverside, CA

R E L E V A N T S K I L L S

Retail & Sales Management

Oversaw teams of 15 at a time; delegated tasks while following opening and closing procedures. Conducted store credit card workshops with every associate to increase our applications per transaction by 5%.

Implemented and maintained new stock process to increase units processed per hour by 10% in a given month; trained stock associates to use time efficiently and effectively to surpass business standards.

Visual Merchandising

Created concepts for windows, endcaps, and product displays to make the customer experience feel much more enhanced and visually appealing to the eye. Read and analyzed directives to develop floor plans that ensured maximized sales. Communication

Trained and developed new associates in executing duties of sales floor; emphasized a variety of techniques to increase and provide efficient customer service. Conducted one on one and group interviews to scope talent for the store during seasonal hiring events.

Followed the availabilites of up to 40 associates to create store schedule per week. P R O F E S S I O N A L E X P E R I E N C E

Assistant Store Manager Forever 21

Brand Lead Forever 21

Brand Ambassador Forever 21

Cashier Rite Aid

06/2022 - Present

07/2021 - 05/2022

11/2020 - 06/2021

06/2020 - 10/2020

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