Tamickia Riley **** S. Sacramento Ave. Chicago IL. 60652 773-***-**** adx0ja@r.postjobfree.com (adx0ja@r.postjobfree.com)

PROFESSIONAL EXPERIENCE

I am a well-organized, team oriented and result driven professional committed to delivering high quality service. Over 30 years of customer service experience allows me to plan strategically to improve sales and overall performance, while making best practice decisions for an organization. Works well independently as part of a team.

Ashley Stewart- Cal City IL.

Nov. 2017-2022

Compiling schedules for employees ensuring that all duties and shifts are covered appropriately on a daily basis.

· Ensuring that audit logs are updated accordingly for overall store safety.

· Assists in screening and interviewing potential candidates for hiring.

· Responsible for auditing payroll hours to ensure pay accuracy for all employees.

· Oversee daily counts of all cashiers at start of shift.

· Provide high quality service to improve employee morale and continue customer satisfaction.

· Highly skilled in achieving store sales goals in a team selling environment.

· Skilled in building exceptional customer service experiences through engagement, attitude and service.

· Operate cash registers as and when necessary.

· Managed markdowns pricing according

. Social Media engagement

. Credit Card Sales

. Cold Calling Promos

. E-Com Sales

. Customer Data Entry

. Virtual Styling Tips/Sales

. Coaching and Developing Training

. Performance Reviews

. Zoom Calls

Ross Dress For Less; Chicago, IL Feb. 2017- Nov. 2017

Area Supervisor Operations

· Scheduling

· Merchandising

· Cash handling

· Open/Close

· Interviewing/Training

Marshall’s; Chicago, IL Dec. 2016 -Feb. 2017

Merchandise Coordinator

· Merchandiser

· Shipment B.R.C.

· Cash handling

Barnes Walton Dental; Chicago, IL April 2016-Aug. 2016

Office Assistant Training

· Learning everyday functions of a dental office

· Insurance Verification

· Answering Phones

· Patient Scheduling

· Filing/New Patient Chart Prep

· Entering Treatment Plan

· Collecting Payments

Anna's Linens; Chicago, IL Dec. 2014-Aug. 2015

Assistant Store Manager

· Open and Close store on a daily/weekly basis

· Organized daily shift duties according to schedule

· Sales and payroll audits

· Loss Prevention procedure

· Merchandising/sales ads prep

Dots Clothing; Chicago, IL Aug. 2007 - May 2014

Store Manager

· Compiling schedules for employees ensuring that all duties and shifts are covered appropriately on a daily basis.

· Ensuring that audit logs are updated accordingly for overall store safety.

· Assists in screening and interviewing potential candidates for hiring.

· Responsible for auditing payroll hours to ensure pay accuracy for all employees.

· Oversee daily counts of all cashiers at start of shift.

· Provide high quality service to improve employee morale and continue customer satisfaction.

· Highly skilled in achieving store sales goals in a team selling environment.

· Skilled in building exceptional customer service experiences through engagement, attitude and service.

· Operate cash registers as and when necessary.

· Managed shelf stocking and pricing according

Discovery Clothing Co 2004 -2007

Store Manager

· Handled merchandise orders to ensure accuracy of inventory.

· Attended sales floor to ensure customers were greeted and satisfied with store selections.

· Hire/Fire of employee as well as scheduling of shifts..

· Attended to all employee inquiries in regards to daily duties in preparation for opening, closing and during business hours.

EDUCATION

· Dental Office Assistant Training Barnes Walton Dental, Chicago, IL (present)

· Illinois School of Health and Careers, Chicago, IL

· Richard Daley, Chicago, IL

· C.D.A. Certificate

SKILLS

· Proficient communication skills

· Proven ability to anticipate customer responses

· Excellent customer service skills

· Ten Key calculator

. Ms Office word

. Excel

Reference Upon Request

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