Customer Service Store Manager
Resume:
Justin Wong
**** ****** *******, ******* ** ***21 Cell: 954-***-**** - *******@*****.***
Professional Summary
Hard working Store Manager professional versed with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Effectively motivate employees to performance excellence and fosters a team environment focused on group success.
Highlights
Leadership Ability
Recruiting and Hiring
Employee Development
Creative Problem Solver
Inventory Management
Interpersonal Skills
Budget Maintenance
Mentor/Motivator
Flexible Schedule
Business Generation
Operational Improvements
Payroll Administration
Certification
Certificate of completion, Class A CDL Training, Truck Driving Academy, LLC, Miami Gardens, FL
License and Endorsements
Class A Commercial Drivers License, FL
HAZMAT (H) Endorsement (Current: FL)
Experience
Sales Associate 1999-2000 Eckerds
Delivered excellent customer service by greeting and assisting each customer.
Shift Supervisor
2000-2001 Eckerds
Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Assistant Manager
2001-2004 CVS
Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Store Manager
2004-2007 CVS
Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Wrote order supply requests to replenish merchandise. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
Assistant Manager
2007-2008 Party City
Addressed Customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engage in sales, inventory-taking, and reconciling cash receipts. Trained staff to deliver outstanding customer service.
Store Manager
2008-Current Party City
Delivered first rate customer service and sales results in line with company targets. Managed store’s profit and loss reports including wage control and all store expenditures. Analyzed marketing information and translated it into strategic plans. Worked closely with the district manager to formulate and build the brand. Contributed to merchandising ideas at team sales meetings.
Education
Plantation High School, High school Diploma
Business References
Jose Fernandez, former Party City District Manager, current Whetstone Senior Operations Manager
Marvin Sclaver, Party City District Manager
Edward Yambo, former CVS manager, current Winn Dixie produce manager
Jim Regan, Comcast Business Accounts Manager 954-***-****
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