Alexis Williams

Buckeye, AZ *****

361-***-**** adx0il@r.postjobfree.com

PROFESSIONAL SUMMARY

Diligent worker who is skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. SKILLS

• Critical Thinking • Team Building and Development

• Emergency Response • Public Service

• Verbal and Written Communication • Spreadsheet Development

• Time Management • Attention to Detail

WORK HISTORY

APA ASSISTANT DATA ANALYST 06/2022 to Current

Robert Half - Phoenix, AZ

• Coordinated statistical data analysis, design, and information flow.

• Created multiple Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.

• Researched and resolved issues regarding integrity of data flow into databases.

• Transformed project data requirements into project data models for a specific group of people.

• Updated organizational systems and subsystems to improve and streamline data collection.

• Compiled, evaluated, and reviewed engineered data for internal system. SALES ASSOCIATE 03/2022 to 05/2022

Painted Tree Boutiques - Scottsdale, Arizona

• Helped customers locate products and checked store system for merchandise at other sites.

• Prepared merchandise for sales floor by pricing or tagging.

• Engaged with customers to build rapport and loyalty.

• Maintained customer satisfaction with quick and professional handling of product returns.

Became Assistant Manager 1 month in

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Increased employee performance and job satisfaction to strengthen retention and engagement.

• Mentored team members to enhance professional development and accountability in workplace.

TSA OFFICER 06/2021 to 07/2021

TSA, Transportation Security Administration - Phoenix, AZ

• Addressed emergency situations encountered following policies, procedures, and strategies.

• Talked regularly with citizens to establish rapport and become a familiar presence in areas.

• Notified emergency personnel of incidents and accidents requiring medical assistance and aid.

• Completely scanned over 10,000 passengers from day-to-day basis from the beginning to the end of a process.

COURT RESEARCHER 12/2020 to 05/2021

Universal Background Screening - Phoenix, AZ

• Ran batches of names for each state in assigned batch

• Search and call courts when information is not online.

• Provided key administrative assistance to senior management.

• Answered telephone and coordinated meetings and conferences. SALES ASSOCIATE 10/2020 to 12/2020 (Seasonal)

Bath, Bath & Body Works - Glendale, AZ

• Helped customers locate products and checked store system for merchandise at other sites.

• Prepared merchandise for sales floor by pricing or tagging.

• Maintained customer satisfaction with quick and professional handling of product returns.

• Maintained records related to sales, returns and inventory availability.

• Developed, marketed and sold full range of products and support services.

• Worked alongside retail representatives to enhance product presentations and advertising collateral.

• Provided positive first impressions to welcome existing, new and potential customers.

• Processed product returns and assisted customers with other selections.

• Increased sales by offering advice on purchases and promoting additional products. CLERK 02/2020 to 07/2020 (Temp)

United States Census Bureau - Phoenix, Arizona

• Opened every envelope that came in from the west of the Mississippi and all of the Spanish forms

• Ran the sorter that sorted the envelopes between English and Spanish that ran over 30,000 envelopes an hour

• Cross trained on four different areas.

STUDENT INTERN 05/2019 to 08/2019 (Intern)

United States Citizenship & Immigration Services - Phoenix, AZ

• Created Standard Operating Procedures and flow charts • Volunteered in helping with citizenship ceremonies

• Went through inventory for technology tools.

• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.

• Achieved management recognition by designing and implementing special project during internship.

VALET ATTENDANT 02/2013 to 07/2016

Harbor Parking, Inc - Corpus Christi, TX

• Give people their tickets to collect their keys when they come outside.

• Manage the event money and the money we receive for tips.

• Delivered guest vehicles smoothly and met diverse needs of valet customers.

• Recorded make, model and exact location of each parked vehicle for easy retrieval.

• Welcomed arriving guests and explained car retrieval procedures.

• Established positive guest relationships through consistent delivery of excellent customer service.

• Answered guest's questions about property amenities and services.

• Monitored and documented guest traffic flow in valet lot. EDUCATION

Grand Canyon University - Phoenix, AZ Master of Science Leadership: Emergency Management and Homeland Security Complete 08/22; Graduate 10/22

• 3.71 GPA

Arizona State University - Phoenix, AZ Bachelor of Science Criminal Justice, Graduated 12/2020

CERTIFICATIONS

FEMA Courses:

• IS-00505: Religious and Cultural Literacy and Competency in Disaster

• IS-00018.22 FEMA EEO Employee Course 2022

• IS-00700.b An Introduction to the National Incident Management System

• IS-01300 Introduction to Continuity of Operations

• IS-00393.b Introduction to Hazard Mitigation

• IS-00242.c Effective Communication

• IS-00235.c Emergency Planning

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