Customer Service Team Member
Resume:
ALICIA FAIRN
**church street, Middleton NS B0S 1P0
********@*****.***
SUMMARY OF QUALIFICATIONS:
Excellent customer service skills by using active listening and communicating openly to resolve issues
Experience with numeracy; have balanced daily cash with speed and accuracy
Proven verbal communicator, very flexible in approach and search for best way of communication when working with customers and staff
Organized and motivated to maintain a neat workspace where supplies are readily available
Team player who is friendly and outgoing, recognizing when work needs to be completed and
takes initiative in a timely manner
Punctual and reliable; able to problem solve by thinking critically and determining outcomes
based on fact and probability
WORK EXPERIENCE:
Supervisor/Cashier
Graves Freshmart – Bridgetown NS
June 2022 to March 2023
Establish and maintain a positive work environment that supports a high team member morale
Assist in training of new team members going through learning checklist and training materials
Organizing workflow and ensuring that employees understand their duties or delegate tasks
Monitoring employee productivity and providing constructive feedback and coaching
Processing and receiving payments and issuing receipts to customers as they leave with their purchase
Scanning goods and collecting cash, credit or check for transactions
Counting money in cash drawer at the beginning and end of shifts to ensure that amounts are correct and that is adequate change
Greet customers when entering or leaving the establishment
Shift Lead/Cashier
Northern Reflections – Greenwood NS
December 2021 to March 2022
Helped customers find items they were looking for
Cleaned shelves and work area, organized displays, wall setups and set tables with products
Established or identified price of goods and tabulated total payment required using electronic or total cash register, optical price scanner or other equipment
Received and processed payments by cash, cheque, Credit card or automatic debit
Calculated total payments received at the end of work shift and reconciled with total sales
Opening and closing registers, accounting for the daily intake and preparing cash deposits
Supervisor
Canadian Tire – Digby
June 2019 – March 2021
Determined method of shipment and arranged shipping; prepared bills of lading, customs forms,
Invoices and other shipping documents manually or by computer
Assembled containers and crates, record contents manually or by computer, packed goods to be
Oversaw loading and unloading of goods from trucks or other conveyances
Inspected and verified incoming goods against invoices or other documents, recorded shortages
And rejected damaged goods
Unpacked, coded and routed goods to appropriate storage areas
Maintained internal, manual or computerized record-keeping systems
WORK HISTORY
Graves Freshmart Bridgetown, NS Supervisor/Cashier - 2022-2023
Canadian Tire Digby, NS Warehouse Supervisor 2019 – 2021
Northern Reflections Greenwood NS Shift Lead
EDUCATION
Lawrencetown Education Center Lawrencetown, NS
Grade 12 Diploma
*References available upon request
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