Human Resources Customer Relations

JOSEPH SHAMORE

***** ****** ***, **** ********, Ca 92532 (Cell) 760-***-**** (Home) 951-***-**** *************@*****.***

Summary

Director of Operations with a variety of diverse experiences in team leadership of Sales and Retail.

Background includes sales, management, human resource, and front and back-office by directing operations.

Looking for a role to apply positive leadership and relationship-building skills to the next position with a company that thrives on growth and retains long-term productive team members.

Skills

Sales Management, Strategic Planning, Budgeting, Profit & Loss reports, Financial Report Writing, Account Management, Market Research, Branding, Project leadership, Long-Term Customer Relations, Sales Negotiation, Merchandising and Planning, Event Planning, Human Resources, Employee Orientation, and Retention.

Work History

Owner/Director of Operations

12/1998 to 03/2023

Life37, LLC

• Contributed to overall company sales to meet weekly, monthly, and yearly sales by engaging with new and existing clients.

• Lead sales teams that initially produced 500K per year and swiftly increased overall sales by 7.5 million dollars per year.

• Managed and budgeted business finance's annual revenue, including developing monthly and annual reports.

• Analyzed industry trends and compiled market research data to inform, plan, strategize, and promote consumer product needs plus visibility.

• Optimized websites for over 5 locations by utilizing the internal system resulting in a streamlined process for website optimization.

• Traveled to inspect and support vendors, plus developed new vendor relations for all aspects of the business.

• Continued and strategized ideas for maintaining customer relations by understanding their current and long-term needs.

• Wrote, optimized, and promoted traffic-building articles such as “Improving our Industry” on topics of employee education, current successes, and future visions.

• Measured all staff productivity to ensure company financial goals are accomplished.

• Overlooked, developed manuals, trained, enforced, motivated, and maintained employee retention.

Education

General Education and Military Preparation,

San Diego Military Impact

Business Management,

San Diego State University

Awards and Acknowledgments

• United States Business Solutions Task Force for Company Safety planning.

• Employment Prosperity Advisory Board for Employee Retention.

• United States National Committee of Appointment in Economic Growth.

• California National Guard Completion of Training.

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