Shekina Godbolt

Tax Professional - H & R BLOCK

Springfield, MA

adx0gk@r.postjobfree.com

413-***-****

To obtain employment that will enable me to utilize my various skills Authorized to work in the US for any employer

Work Experience

Tax Professional

H & R BLOCK - Springfield, MA

January 2018 to Present

Specialized in high quality customer service, including preparation of individual State and Federal tax returns, sharing with the clients the unique blend of products and services offered through H & R Block.

NORTHEAST ARC DBA TARA GODBOLT

Danvers, MA

October 2017 to Present

Assist the client with shopping for groceries.

Clean the client's home

Cook the client's food.

Accompany the client whenever she has an appointment. NORTHEAST ARC DBA ROSETTA HARPER

Danvers, MA

November 2014 to March 2017

Cleaned and fed the client.

Cleaned the client's home.

Cooked the client's food.

Accompanied the client whenever she had an appointment. Client Service Coordinator

H & R BLOCK - Springfield, MA

January 2007 to April 2014

Greeting and signing in clients with scheduled and non-scheduled appointments. Retrieving client's paperwork for tax preparation. Calling clients to schedule, reschedule, cancelled and/or remind or their appointments. Responding to client's telephone calls.

Tax Specialist 1

H & R BLOCK - Springfield, MA

December 2007 to April 2010

Specialized in high quality customer service, including preparation of individual State and Federal tax returns, sharing with the clients the unique blend of products and services offered through H & R Block.

Temporary Intake Assistant

HAP, INC - Springfield, MA

August 2006 to December 2006

Performing data entry using Virtual Homes and Tracker software, including processing "RFTA" cases/PI. Received client applications and entering financial calculations. Assisting intake staff at briefing sessions.

Responding to client's telephone calls pertaining to housing. Greeting drop-in clients; retrieved paperwork.

Sorting and compiling briefing packets.

Sorting mail, retrieving voice mail messages and returning selected client telephone calls as instructed by the Intake staff.

Performing other duties as were assigned.

Data Entry

HAP, INC - Springfield, MA

February 2006 to April 2006

Entering client's information on RAFT database system for their records. Working on appeals to determine whether the client will be approved or denied. Center Desk Clerk/Customer Service Representative

MASSMUTUAL LIFE INSURANCE - Springfield, MA

April 1994 to November 2004

Filing and managing life insurance policies; filed correspondence for said policies. Received and delivered policy requests on demand.

Verifying and updating ownership and beneficiary information pertaining to life insurance policies. Answering ownership and beneficiary questions pertaining to life insurance policies. Records Clerk/Receptionist

ST. PAUL INSURANCE - Holyoke, MA

April 1987 to January 1994

Filing any correspondence for business and medical insurance policies. Maintaining files per the company's alphanumeric system. Stamped incoming mail and distributed it among the underwriting staff. Answering any incoming calls on multi-lined telephone. Greeting clients.

Factory Worker

SUNSHINE ART STUDIOS - East Longmeadow, MA

June 1984 to February 1987

Worked in an assembly line.

Printing cards and envelopes on printing presses.

Order picked items for mail distribution.

Education

Associates Degree in Liberal Arts/General Studies

SPRINGFIELD TECHNICAL COMMUNITY COLLEGE - Springfield, MA May 2014

Certificate of Accomplishment

MASSACHUSETTS CAREER DEVELOPMENT INSTITUTE - Springfield, MA January 2006

Diploma

HIGH SCHOOL OF COMMERCE - Springfield, MA

June 1982

Skills

Data Entry (10+ years), Customer Service (10+ years), Filing (10+ years), Microsoft Word 2013 (5 years), Multi-Line Phone System (10+ years)

Additional Information

Microsoft Word 2013 Office Equipment

Data Entry Customer Service

Filing Multi-line telephone

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