Software Engineer Customer Service

s

Mawuli Adzoe

Full Stack Software Engineer

github.com/Wallclockbuilder

**** *** *****,

Oakland, CA 94612

510-***-****

**.*****@*****.***

EXPERIENCE

Amazon, Fremont - FC Associate(L1)

November 2022 - PRESENT

Extra large package sorting. Working in a team of about 20 Amazon XL associates to offload and sort extra large packages from around the world safely according to their destinations.

ArchonOne LLC, New York - Senior Software Engineer JANUARY 2020 - December 2020

Support as a service.

Scripted deploys of anti-virus and Office suite to thousands of end user systems.

As a senior engineer on the tier 2 team, I handled technical challenges escalated by our tier 1 team taking advantage of my programming skills.. Single Point of Contact, Palo Alto - Snr. Software Engineer JANUARY 2019 - DECEMBER 2019

Managed support as a service system for companies in New York, US, Sydney Australia. Worked with large scale deployments of day to day MS office software, Cisco Meraki server deployments.

Good Shop LLC, San Francisco — Software Engineer

FEBRUARY 2016 - JANUARY 2017

My process at work: Pull a story from pivotal tracker. Write a RSPEC feature test.

Code up feature in the model/view/controller (*. slim views, jQuery DOM manipulations, SASS styles) Submit pull request.

Rinse and repeat.

BitPesa Bitcoin Company, Nairobi, Kenya — Consultant OCTOBER 2014 - JANUARY 2015

I wrote the code that powers BitPesa's blockchain remittances to Tanzania.

(https://bitcoinmagazine.com/20456/african-bitcoin-remittance-servic e-bitpesa-expands-tanzania/)

Luckily BitPesa open-sourced the code on github.com You can find my fork of it at https://github.com/wallclockbuilder/selcom SKILLS

-Cofounded and run a crypto

company from scratch

without getting hacked.

Learned customer service

management and product

management the hard way

hands on.

-Managed support as a

service system for companies

in New York, Sydney, Toronto.

LANGUAGES

Ruby, Java, JavaScript, python

Kitiwa Bitcoin Company, Accra, Ghana — CTO

DECEMBER 2013 - AUGUST 2014

Founded a bitcoin exchange with Nikunj Handa from Stripe. Built in python with the Django framework in the backend and AngularJS frontend with and in memory database Redis and postgresql. Managed a team of about 5 people. Actively handled product development and customer service. This proved smart as the customers gave us ideas for our product roadmap.

Saya Mobile Ltd, Accra, Ghana — Software Engineer

JULY 2012 - SEPTEMBER 2013

Chat app for low memory J2ME feature phones.

Integrated flurry analytics into our J2ME, Android, iPhone and Blackberry apps, so we could measure customer acquisition and engagement. Developed API endpoint to handle image uploads from our instant message client.

Used these technologies: Ruby, Redis, MongoDB,

EDUCATION

Meltwater Entrepreneurial School of Technology, Accra — 2 yr Software Engineering Program

University of Ghana, Legon — B.A. Linguistics / Psychology AUGUST 2006 - AUGUST 2010

REFERENCES

1) Michael Silva, CEO, Archonone Inc, +1-844-***-****,1337 2) Elizabeth Rossiello,CEO, Bitpesa LLC, +251-***-***-*** 3) Badu Boahen, CTO, Saya Chat Company, +233-**-***-**** 4) John Figuerido, Manager, Goodshop LLC, +1-415-***-****

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