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Call Center Customer Support

Location:
Chennai, Tamil Nadu, India
Posted:
June 30, 2023

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Resume:

CURRICULUM VITAE

MUTHULAKSHMI.A Email : adx0ea@r.postjobfree.com

Tirupattur Mobile number: 908-***-****

Vellore (dist.)

Pin: 635653

CAREER OBJECTIVE

To work in a challenging and responsible position where my professional background can be utilized for the progress of the organization and to update myself with the latest technologies, so as to enable myself to establish in future.

ACADEMIC RECORD:

B.E Electronics and Communication Engineering– 71.21%

Year of passing-2012

Priyadarshini Engineering College, Vaniyambadi, Vellore, Tamil Nadu.

Higher SecondarySchool–77 %

Year of Passing–2008

St.Joseph Girls Higher Secondary School, Jolarpet,Vellore, Tamil Nadu.

Secondary School Leaving Certificate – 88.2 %

Year of Passing – 2006

Government Higher secondarySchool, Ponneri,Vellore, Tamil Nadu.

EXPERIENCES:

CAREER PROFILE:

Working as an international non-voice processor at AXE BPO outsourcing services

1 year 3 months experience in Document specialist in general documentation for export process, it covers instructions such as bill of Lading, Letter of Credit, Transhipment, Packing List, Custom Documents, AMS Specifications and IMPORT process (LCL/FCL/COL) that from instructions such as MB/L, Manifest, Per-Alert, Agent Invoice and Hb/ls,.

Excellent working knowledge of excel and related specialist logistics Clients software PUTTY, CITRIX XENAPP, REMOTE.

AS A PROCESS EXPERT:

House bill of lading handled all kind of Hb/ls from shipper instructions such as general Bill of Lading, Letter of Credit, Transhipment, Packing List, Custom Documents, AMS Specifications.

Import consignment preparation that making a console which represents the Master bill details and consolidated all its Hb/ls from the instructions given by Overseas Agent for less Container Load, Full Container Load and Co-Load for Ocean Transportation and some kind of documents preformed for AIR Transportation.

Hb/L drafts usually sent back to shippers for verification purpose of details and any kind of revision made by us before the original bill of lading is dispatched.

Roles and Responsibilities

Giving 100% quality without any critical errors

Minutely monitoring and overseeing all operational areas of a logistical operation.

Creating & implementing workflows to facilitate structured support in all areas and issued

Plan and co-ordinate with Superiors to acquire New/Extend Services and showcasing or showing proof of conce.

EXPERIENCE-2:

ORGANIZATION : BHARAT ELECTRONIC LIMITED (BEL)

(A Govt. of India Enterprise, Ministry of Defense)

DESTINATION : Graduate Of Industrial Trainee

DURATION : SEP 2012 – SEP 2013 (1 YEAR)

DEPARTMENT : Inspection & Testing.

NATURE OF WORK:

Visual inspection check according to drawing(GA)

Wiring check as per WL

Functional test as per PCB level

Insulation resistance & dielectric check,Functional test in unit level.Environment test (Random vibration, vibration sinusoidal, high temperature, Low temperature, temperature shock, Tropical exposure, Corrosion, Shock, Acceleration,and EMI) as per Technical Specification.

EXPERIENCE – 3:

COMPANY NAME :ADVICESYNC (TNEB CALL CENTER)

DESTINATION : CUSTOMER SUPPORT EXECUTIVE (VOICE PROCESS)

DURATION :SIX MONTHS

PERSONAL DETAILS:

Name :A.Muthulakshmi

Husband Name :G.Allimuthu

Date of Birth :10.03.1991

Marital status : Married

Nationality : Indian

Languages Known :Tamil, English.

Hobbies :Listening music, Watching tv

Address :620, vaithiyarvattam

Thimmanamuthur (post)

Tirupattur (taluck)

Vellore (dist)

Pin: 635653

DECLARATION

I hereby declare that the aforementioned information is true to the best of my knowledge.

Place: Chennai.

(MUTHULAKSHMI.A)

Date:



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