Laurence Holliman

**** ********* ***** • San Antonio TX 78217 • 210-***-**** • adx0e5@r.postjobfree.com

PROFESSIONAL PROFILE

Information Systems specialist with extensive experience in installing and maintaining software on government and commercial computers and laptops including configuring printers for shared networking or standard TCP/IP. Expert at troubleshooting complex computer issues that range from desktop issues to internet connection issues, i.e. IP conflicts or proxy server connections. Military background gives the training and discipline needed to maintain focus on current situations while assessing the problem and performing the best solution possible.

SUMMARY OF QUALIFICATIONS

Strong leadership abilities refined throughout 5 years of military service.

Strong listening and problem solving skills.

Proven ability to lead, train and motivate diverse group of personnel.

Dependable, hard-working professional who preserves until all task are successfully accomplished.

Logistics experience and knowledge in logistics systems, i. e. customer service and the transport of equipment.

Skill in applying Risk Management and Asset Management techniques.

Demonstrated ability to perform technical support at a desktop and network level.

TECHNICAL SKILLS

SQL Server 2012, OSI & TCP/IP Model, HTML, IP Security, DameWare NT (Remote Software), Norton, Symantec,

Hash Based Message, VLAN, SSL TLS

PROFESSIONAL SKILLS

Technical:

Expert in Microsoft Office 2007 and 2010 (Outlook, Word, PowerPoint, and Excel).

Repaired sound and network cards, and computer monitors.

Installed computer hardware and software on over 100 computers and laptops.

Imaged over 100 computers for multiple military online networks.

Installed network printers, scanners and digital senders to be used for military network domains.

Managed company’s Active Directory, joining computers and users to the network domain while maintaining the policies and regulations of the Information Management Officer.

Administrative:

Maintained a filing system of all orders, shipments, and records.

Installed and sustained secret classified radio and satellite equipment in company offices and tactical vehicles while deployed overseas.

Operated and upheld the organization’s radio equipment while handling Confidential – Secret classified government encryption keys.

Leadership:

Oversaw office operations and provided customer service while guiding subordinates.

Inventory Control: Managed company’s sensitive items, personally guarded Secret Classified Communications Security Keys.

Trained subordinates and peers on general user level troubleshooting issues with their computers and accounts.

Handled Unclassified – Secret Classified information, i.e. encryption keys, equipment, documents.

EDUCATION

Master of Information Technology Graduatedd: 2014

American Intercontinental University Schaumburg, IL

Specialization: IT Project Management

Bachelor of Information Technology Graduated: 2013

American InterContinental University Schaumburg, IL

Concentration: Networks

EMPLOYMENT HISTORY

2022 – 2022 Customer Support Representative - Alorica San Antonio, TX

2021 – 2022 Customer Service Representative - QVC

2014 – 2014 Customer Service Representative – Harland-Clarke San Antonio, TX

2011 – 2012 Customer Service Agent – Convergys Cust. Mgmt. Austin, TX

2011 – 2011 Dispatcher – Hospira Round Rock, TX

2009 – 2010 Supervisor – U.S. Army Fort Knox, KY

'2008 – 2009 Radio Repair/Computer Account Manager – U.S. Army Hohenfels, Germany

2005 – 2008 Signal Support Systems Specialist – U.S. Army Hanau, Germany

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