Systems Engineer Technical Support

CONTACT INFO

******@*************.***

www.linkedin.com/in/rpwarnick

PROFESSIONAL SUMMARY

IT Manager with 15+ years of customer-facing technical management, technical consulting, and project

management experience in an enterprise environment. 15 + years of IT Support experience supporting Windows, MS Office, Microsoft 365, MS Exchange, SharePoint and Power BI.

QUALIFICATIONS

Ability to quickly absorb technical concepts and communicate them to a non-technical audience.

Excellent leadership, communication,

presentation and collaboration skills.

Strong technical background in switches,

firewalls, printers, MS Windows Servers, and

MS Windows desktops.

Experience working with budgetary planning and

accounting.

Work effectively with all type of people in stressful situations.

Have distinguished myself as a very effective

manager with the ability to assemble an excellent

support team.

EDUCATION

BACHELOR OF SCIENCE ACCOUNTING

UTAH STATE UNIVERSITY

ASSOCIATE BUSINESS

UTAH STATE UNIVERSITY

SKILLS

• MS Office

• MS Active Directory

• MS SQL

VMware

MS Office 365

Microsoft Exchange

Mac OS

Windows

Video Conferencing

Microsoft Azure

AWS

Citrix

Cisco VPN

INFOR M3

GIT

ROBERT P. WARNICK

IT DIRECTOR / SYSTEMS ENGINEER

WORK EXPERIENCE

SENIOR DIRECTOR – INFORMATION TECHNOLOGY

NUTRACEUTICAL CORPORATION, OGDEN, UTAH

APRIL 1999-JUNE 2022

Responsible for establishing and maintaining the IT infrastructure in support of an international corporation.

Managed team that provided technical assistance to computer system and 1100+ network users. Provided escalated support.

Administrative responsibility for the Technical Services Team, including hiring and supervision of staff, budget, strategic planning and management of the day-to-day help desk operations.

Evaluated new information systems, products or services and suggested changes to existing products or services to better aide the organization.

Reduced service interruption duration and frequency by implementing effective problem and incident management processes.

Identified and implemented appropriate information security practices and standards to reduce risk and compliance to business best practices and regulatory standards.

Developed policies and procedures and standards compliance measures.

Managed migration of systems, data and email for multiple acquisitions and mergers.

Managed Help Desk and provided and onsite and remote technical support to over 1100 employees.

Administered security through Active Directory, MS SQL Server and managed the onboarding / off boarding of employees. NETWORKING DIRECTOR

VITREX CORPORATION, OGDEN, UT

MARCH 1994-APRIL 1999

Provided computer network consulting and technical support for various client organizations.

Configured and install computers, printers and network devices.

Managed staff of 6 Network Consultants.

Provided technical sales assistance for negotiation of support contracts.

OTHER EXPERIENCE

Systems Engineer - Connecting Point

Network Administrator - Iomega Corporation

Systems Engineer/ Programmer - Telos Field Engineering

Servicing Vice President - Western Saving & Loan Company

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