Outside Sales Customer Service
Resume:
Fernando Villanueva
Product Support Representative ( Outside Sales) - Lonestar Forklift
Tomball, TX 77377
**************@*****.***
Obtain a Sales/Customer representative position and contribute 16 years of sales experience. Superior product knowledge, can-do attitude, and boost sales. Authorized to work in the US for any employer
Work Experience
Account Manager
Nueces Power Equipment - Humble, TX
May 2021 to Present
Manage accounts by providing rentals and sales to assigned accounts. Prospecting and attaining new accounts and providing equipment support.
Outside Parts Sales
Performance Truck - Houston, TX
February 2019 to April 2021
Responsible for taking care of assigned accounts and conquesting new ones. Promoting all makes and proprietary HD truck parts.
Product Support Representative ( Outside Sales)
Lonestar Forklift
February 2017 to March 2019
• Responsible for Taking care of current client base and making cold calls. Promoting rentals, parts and service.
• Growing the company business buy adding new customers every month and getting them on PM agreements.
• Currently covering the Northwest and Northeast Metro Houston territory. Product Support Representative ( Outside Sales)
CLM Equipment
2013 to 2016
Covered the Northwest & Northeast Metro Houston Territory. Developed the product Support Department to follow up with new Whole goods Sales and promoted Maintenance, Parts & Service Support.
Maintained strong relationships with Clients and boosted the parts and service revenue. Outside Sales Account Manager
Hi-Way Equipment
2006 to 2013
• Certified CASE sales and equipment training
• Bilingual/Literate(English & Spanish)
• Handled incoming sales calls and walk-in customers
• Prospected new leads and developed the collateral customer profile for Sales and Rental Dept. and Manage Logistics
• Wrote up quotes and submitted bids according to specific construction application needs
• Assisted Financial Credit Department
• Trained and follow up of new sales employees
• Expanded domestic sales to include international sales
• Expanded sales revenue from the inside sales position Rental Inside/Outside Sales
• Coordinated and established house credit accounts to preferred customers
• Open and closed rental contracts
• Inspected and coordinated preventive maintenance on all rental units
• Prospected and established new customers to maximize rental revenue Outside Customer Service Representative
• Established and prospected new customers to generate maximum service and parts revenue
• Consistently met monthly revenue goals
• Retained excellent customer relations of over 80 accounts
• Provided parts and service for all construction equipment makes and models with product support as number one priority
• Certified GRAD ALL and CASE equipment product support
• Scheduled customized maintenance inspections
Education
Associate in Business
North Harris College - Tomball, TX
1990
Westfield High School
1989
Skills
• Cold Calling
• Salesforce
• Data Entry
• CRM
• Account Management
• Sales
• Inventory Management
• Customer Service
• Bilingual
• Spanish
• English
• Outside Sales
• Inside Sales
• Business Development
• Upselling
• Negotiation
• B2B Sales
• Pricing
• Management
• Outbound Sales
• Marketing
Languages
• English, Spanish - Fluent
Certifications and Licenses
Forklift Instructor
June 2018 to Present
Certified in forklift and Telehandler safety training to instruct and train operators. Assessments
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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