Customer Service Operations Manager
Resume:
Genarra H. Richardson
Dallas, Texas 75241
*********************@*****.***
OBJECTIVE: To obtain a challenging position within a professional business environment that will allow me to utilize my acquired professional, business, and customer service skills with the opportunity for professional and personal growth.
EDUCATION: * Duncanville High School Duncanville, TX - Diploma 1994
* Jarvis Christian College Hawkins. TX - Bachelor of Business Administration 2021 SKILLS: *Customer Service *Interpersonal Communication *Healthcare *Management in Multi-family Housing *Management in Field Operations WORK EXPERIENCE:
03/2020 -02/2023 Allstate/Avail Car Sharing - Field Operations Manager Dallas, TX
● Develop and manage a team of onsite specialists - Implement, execute, and improve service request and fulfillment processes; Establish and monitor team and individual performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments. 10/2019 - 03/2020 Manpower Group - Field Operations Lot Lead Irving, TX
● Temporary employee for Allstate/Avail Car Sharing. 07/2019-10/2019 Berry Family Services Group - Home Attendant Rowlett, TX
● Provided consumers with assistance and support necessary to complete personal care, health maintenance, and independent living tasks
04/2018-04/2019 Q & A Home Health Service - Patient Care Attendant Desoto, TX
● Provided direct personal assistance with activities of daily living (grooming, eating, bathing, dressing, and personal hygiene); assistance with meal planning and preparation 12/2016-03/2018 Cesar Chavez Foundation - Property Manager Dallas, TX
● Ensured accuracy and timely processing of accounts receivables/payables; Oversee maintenance personnel, management office, leasing, marketing, and property compliance for Annual Inspections.
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