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Customer Service Store Manager

Location:
Redding, CA
Salary:
Open to offers
Posted:
June 30, 2023

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Resume:

I am a highly motivated self-starter who enjoys working in a fast-paced, customer driven environment. My passion is teaching and developing talent. My overall satisfaction is helping others achieve their goals while exceeding company expectations.

Digital Coach Walmart, Inc. May 2021

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Assistant Store Manager Walmart, Inc. August 2019 – May 2021 Crescent City Ca Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved and implements plans to correct any deficiencies; scheduling and training associates to meet the needs of the customers. Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, setting up, cleaning, and organizing product displays; securing fragile and high-shrink merchandise; and monitoring expenses within assigned area. Models, enforces, and provides direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.

Wal-Mart GM Support Manager August 2018 -Crescent City I was directly responsibility for a portion of the sales floor. My responsibilities center around making sure that customers are satisfied and that associates are adequately trained in current policies and procedures. I work freight, set features, work coverage areas, cashier, process returns. I work closely with my department managers to insure departments function according to Wal- Mart policy.

Property Management Property Manager December 2016 - July 2017 Colorado Maintains property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises. Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.

Correctional Officer/Technician Del Norte County Sheriff October 2010 - June 2013 Crescent City CA I assisted in the supervision, security and conduct of inmates in cells, during meals, bathing, at recreation, inmate discharges or transfers and arranges for transportation if necessary. Maintained records related to inmates. I monitored jail housing units and inmates by audio and video equipment and visual observation. I also processed documents associated with the booking and releasing of prisoners in the jail facility. I had to perform a variety of clerical functions related to the operations and activities of the Sheriff/Jail Department.



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