Data Entry Customer Service
Resume:
JEANNIE E. CADE
***********@*****.***
Career
I’m a very personable Business Professional with over 20 years of delivering the highest quality of service possible within logistics, healthcare, financial, insurance, service and travel industries. I strive to achieve high standards. I apply initiative, confidence and tenacity. I am decisive, customer-focused and dependable. I aim to provide superior service, exceed expectations of my clients and my team members and bring energy and enthusiasm to our organization.
10+ years as a Business Service Professional (CSP, Client Mgmt.,Billing, Direct)
3+ years in Logistics, Operations, Administration
8+years in Data Entry, analyze audit Records to determine detail reports on what can be found during an audit Management, Payroll Accounting, ensured that employee’s are paid in a time frame for hours worked, reviewed various data material for company procedures Budget Projections, Finance, Human Resources. A
10years serving as a Supervisor and/or Manager
15 years working in the logistics, financial, healthcare, insurance, service and travel industries
13 years of Operational planning, Policy writing, Standard Operation Policy (SOP) creation and development
Career Statement
12 years in Oracle, SAP, and Microsoft Office Suite (Word, Excel, Access, PowerPoint)
11 years in Sales (direct, field, cold-calls, business-to-business and inside), Marketing (target and segment, product display design and setup, project mgmt, advertisement, planning and development)
9 years in Sales Lead Generation
2 years working with Enterprise Resource Planning (ERP) system, EPIC billing system
56 Company Achievement awards received for exceptional performance, punctuality and delivering excellence
10 years RFTS (Revenue File Transfer Service) I prepared patients’ medical records that involved their medical histories and other technology, such as monitoring patients’ information like making corrections if needed, scanned, sorted, and attached all documents. Transferred file to requested medical facilities / The reason for the gaps in employment was due to achieving my goals with continuing my education to pursue an “Bachelor degree” also retired.
Experience
Enterprise Solutions INC (Naperville, IL) October 2021 to November 2021
Claims for Prescription Medication’s)
Provided knowledgeable information in regards to patients calling in to order medications as well as speaking with the doctors’ office also speaking with the “pharmacies” in regards to some medications also contacting the insurance companies to provide whether the coverage is available
Ensured that “HIPPA” was adhere to follow all policies and procedures. Due to Covid-19 temporary contract
Morris Home Furniture (Columbus, OH ) December 2018 to March 2019
Sales Consulting (Demonstrate Product knowledge)
Deliver the right information to customers in regards to product knowledge.
Adhere to company’s policies and procedures. Make appointments with clients
Verify all sales orders with customer and an account data for review.
Expressing my expertise in selling goods to customers meanwhile, making their
Vision and needs be met
Fiserv/Pyramid Consulting, Inc. (Columbus, OH) August 2016 to December2016
Fraud- Prevention (Lost & Stolen) Activations Associates
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. Blocking Debit/Credit Cards Debit Factor, Client-Central, Assess-Gate Systems
Processes customer and account source documents by reviewing data for Fraud charges by using standard procedures such as filling out reports to submit to their financial institution Activating Credit/or Debit-cards etc.…
Iron Mountain (Charlotte, NC) November 2015 to April 2016
Data Entry Clerk
Maintained data entry requirements by following data program techniques and procedures.
Verified and entered customer and account data by reviewing, correcting, deleting, or reentering data; combined data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tested customer‘s accounts within system changes and upgrades by inputting new data; reviewing output. Copies were made as well as faxing, sent emails completed follow-ups.
Secured information by completing data base backups.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Occasionally scanning was involved filing, and inventory
Advantage Sales & Marketing LLC. (Columbus, OH/Matthews, NC) February 2014 to July 2015
Brand Ambassador (Product/Sales Rep)
Created brand awareness through positive product impressions and demonstrations
Increased sales with demonstrations, customer engagements and above-standard delivery of brand talking points Offering my expertise in a core line of business
Performed marketing through adaptive, eye-catching product displays, preparation, set-ups and (food) sampling.
Represented brands with professional ownership and provided high quality product representations.
Communicated and interacted comfortably and encouraged customers to experience products effortlessly.
Molina Heath Care (Columbus, OH) September 2014 to August 2015
Account Representative
Demonstrated proven leadership and interpersonal skills with peers and superiors to accomplish big-picture objectives.
Ability to manage and maintain numerous tasks simultaneously. I delivered inquiries daily, providing timely solutions. My ability to work quickly and efficiently in a fast- paced environment resulting across diverse Lines of Business.
Demonstrated understanding of insurance plans, benefits, registration, federal and state healthcare regulations.
Developed interpersonal, clerical and organizational skills and EPIC billing system experience in a medical office setting.
Maintained and encouraged compliance with Health Insurance Portability and Accountability Act (HIPAA).
Established and maintained positive and highly-effective relationships with peers, superiors, clients, members, providers and customers to foster a higher level of quality service, efficiency and teamwork.
Developed peer-to-peer assessments to improve comprehension of new healthcare service objectives and analytics.
Tailored Management (Columbus, OH) September 2011 to September 2014
Call-Center Supervisor
Served as hiring manager, conducting interviews, training assessments and managed schedules and EEOC regulations.
Trained, developed and coached employees on customer service excellence, professional etiquette and technical competence.
Managed daily operations, ensuring customer satisfaction, quick resolutions of any issues and positive team morale. Ensured employees were paid accurately within a time period. Analyze accounting records on what was found in the audit also, reviewed data materials such as, assets, net, worth, liabilities, and income expenditures & etc…
Oversaw enrollment of clients and organizations into health care plans and explanation of benefits.
Mentorship, motivation, career coaching and supporting diversity helped me quickly establish an effective team.
JP Morgan Chase (Columbus, OH) June 2008 to September 2011
Dispute Advisor/Financial Analyst/Supervisor (CSR)
Resolved 60+ consumer claims daily with personal and professional clients while consistently maintaining a high-volume workload within a deadline-driven environment
Met performance benchmarks in speed, accuracy and volume while developing superior experience with many software applications (ERP system).
Recognized with 10 awards for maintaining a zero error and 100% accountability track record.
Continuously recognized by peers and superiors for exceeding expectations in performance evaluations.
Performed account analysis, bank-to-bank transfers, collision repair and claims resolutions for clients.
Affinion Group (Columbus, OH) May 2004 to 2008 September
. Supervisor /Assistant CSR Trainer/Travel Agent
Coached, mentored and motivated new and experienced team members during initial probation periods and beyond.
use. ed/Gathered information to assist exhibitors with arranging shipments
Enhanced service experience by resolving cases, quickly and accurately.
Promoted to Supervisor/Assistant CSR Trainer after 1 year.
Received consistently positive high evaluations from superiors and peers.
Recognized with 32 awards for attaining high customer satisfaction scoring marks in Communication Skills, Listening Skills, Problem Resolution and Politeness.
Speedway of America (Columbus, OH) October 1999 to June 2002
Assistant Manager/Co-Manager
Hired, trained, developed and directed team members to provide fast and friendly service in a clean facility to every customer. Price activations, Inventory specialist, & Quality specialist
Completed cash handling, safety, and maintenance and merchandising responsibilities daily.
Performed as Store Manager and maintained daily operations in the Store Manager's absence.
Imperial Cleaning Services (Youngstown, OH) June 1990 to October 1996
District Manager
Recognized by peers and superiors on excellent reviews resulting in being voted DM of the year 3 times. Conducted meetings with client to ensure that I could deliver in details of how my company can provide a satisfaction that will focus on paying attention to detail.
Interviewed, (based-on experience, qualifications, and skills) trained team members on customer service, professional etiquette and high quality standards.
Increased client list from 86-150 during tenure and managed staff to support and facilitate growth.
Performed administrative tasks (inc. record-keeping, logging, filing, typing, inventory and QA inspections). Delivered industrial cleaning products to buildings as needed.
Managed over +150 clients and companies throughout tenure.
Handled payroll, logistics, inventory and supply management, human resources (interviewing, hiring, training and development of staff) and customer outreach & engagement (inc. marketing, sales, audits and service surveys).
Education
South University, Bachelor degree with the focus of Business Administration (2016-current
Stratford Career Institute, Diploma in Funeral Services. Graduated - June 2015
University of Phoenix, Associates of Arts in Health Care Administration. Graduated - April 2014
Advance Training Center, Certification for State Tested Nurse’s Aide (STNA). Graduated - June 1977
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