Customer Service Representative
Resume:
Ajah Mott
Baton Rouge, LA *****
adx0b3@r.postjobfree.com
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 4 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes. Qualified with 4 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
Amedisys - Baton Rouge, LA
December 2021 to May 2023
• Providing information about services, taking orders, responding to customer complaints, processing returns, and performing countless other activities
• Ability to work with multiple departments, problem solve, forecast needs, and set priorities.
• Payroll
USPS Mail Carrier
Post Office USPS - Saint Francisville, LA
October 2021 to March 2023
Delivering, amazon package, delivering mail
Office Assistant/Receptionist
Goodpack Logistics - Zachary, LA
December 2020 to April 2022
Office assistant, scanning filing, answering calls, typing, microsoft word, bookkeeping IT Support Specialist
Apple - Baton Rouge, LA
July 2018 to December 2020
• Drove sales to meet daily goals
• Responsible for online package and order management
• Operated point-of-sales (POS) system
• Responded to customer inquiries about Phones
• Solve technical support problems
Customer Service Representative
Sam's Club - Baton Rouge, LA
July 2016 to July 2018
Trained new team members in cash register operation, stock procedures and customer service. Learned roles of other departments to provide coverage and keep store operational. Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
Revenue Recovery Auditor
Humana - Baton Rouge, LA
September 2013 to July 2016
• identify, review and interpret third party payments, adjustments and denials, facilitating first and second level appeals to payers.
•
Education
High School Diploma
Excelsior Academy - Baton Rouge, LA
December 2014
Skills
• Payment processing
• Collecting information
• Data Entry
• Filing
• Shipping Receiving
• Office Experience (6 years)
• Sales Support
• Customer Service
• Problem-solving
• Logistics
• Bookkeeping
• QuickBooks
• Customer support
• Healthcare (3 years)
• Accounting
• Microsoft Outlook
• Administrative Experience
• Accounts Receivable
• Healthcare (2 years)
• Front desk (3 years)
• Human resources
• Adobe Acrobat
• Leadership
• Microsoft Excel
• Microsoft Office
• IT Support
Contact this candidate