Customer Service Team Members
Resume:
Peter Brown
**** ******** *****, **** *****, TX *6140
Email: ****************@*****.***
SUMMARY:
Experience in a supervisory role in a correctional setting involving the successful reintegration of federal inmates into society, while supervising shifts to ensure accountability of all inmates at all times. Help individuals dealing with substance abuse issues by providing individual and group counseling sessions focused on understanding and coping with problems to improve wellbeing. Advocate for clients to build support networks and obtain necessary resources. Skilled in program planning and optimization to maximize outreach. Hardworking and reliable Recovery Coach with strong ability in verbal communication. Highly organized, proactive and punctual with a team-oriented mentality. SKILLS:
Supervisory skills, treatment goals, intervention planning, family education, counseling background, clinical and federal documentation, safety and risk assessments, tracking client progress, First Aid/CPR, operational improvement, team building, relationship development. EXPERIENCE:
Lead Corrections Reentry Monitor - Volunteers of America Residential Reentry Center (RRC)
Fort Worth, TX
(April 2021 - June 2023)
Maintained accountability of 200+ federal inmates assigned to the RRC, which includes the Federal Bureau of Prisons and United States Probation inmates. Worked closely with these two federal agencies, as well as the United States Marshal Services and other federal, local, and state agencies. Oversight of staff on duty, to include assigning duties as appropriate to ensure all tasks were successfully completed on each shift. Completed all required federal documents for reporting agencies. Communicate daily with inmates assigned to the halfway house, as well as those on home detention, to assist with their reintegration into society in all aspects. (family, employment, housing, treatment, etc). Responsible for entire building operations and staff during my shifts. Recovery Coach - RiverWalk Ranch
Mansfield, TX
(June 2019 - April 2020)
Implemented personalized treatment plans and monitored progress. Attended treatment meetings to outline and review plans. Counseled individuals, families and groups as part of the recovery process. Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support. Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments. Developed and optimized treatment plans to help clients continue to progress. Facilitated weekly group sessions focused on various issues to help groups and individuals. Improved operations by working with team members and customers to find workable solutions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Demonstrated self-reliance by meeting and exceeding workflow needs. Recognized by management for providing exceptional customer service. Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved customer satisfaction by finding creative solutions to problems.
DayHab Supervisor - Daybreak Community Services
Fort Worth, TX
(March 2007 - June 2019)
Delivered specialized classroom instruction to students with developmental disorders. Organized and prepared instructional materials, communiqués and reports to facilitate student learning. Conducted small group and individual classroom activities with students based on differentiated learning needs. Enhanced lessons using Smart Board technology and computers. Fostered positive and trusting relationships with students to increase engagement. Developed individual educational plans designed to promote educational, physical and social development. Improved customer satisfaction by finding creative solutions to problems. Demonstrated self-reliance by meeting and exceeding workflow needs. Performed site evaluations, customer surveys and team audits. Provided excellent service and attention to customers when face-to-face or through phone conversations. Recognized by management for providing exceptional customer service. Improved operations by working with team members and customers to find workable solutions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Handled all delegated tasks, including medication administration and program assessment.
EDUCATION:
Everman High School, Everman, TX, June 1978
ADDITIONAL INFORMATION:
US Navy Veteran - Extensive Military Training
REFERENCES:
Candace Girouard - Volunteers of America Stephanie Mason - BNSF RRC Director (Retired March 2023) Human Resource Specialist *******.********@*****.*** *************@*******.*** 817-***-**** 325-***-****
Rozalyn Hunt - Volunteers of America Chris Brown - Dr. Pepper Bottling Company Corrections Reentry Monitor Supervisor UDS Sales
(Retired April 2023) ***********.******@****.***
*******.********@*****.*** 817-***-****
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