Customer Service Real Estate

Jewel Goodman

Cincinnati, OH *****

*********@*****.*** 513-***-****

Summary

Experienced individual who has exceptional listening and communication skills who can effectively convey information verbally and in writing; flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects; results-driven achiever with a high degree of detail orientation; innovative problem-solver who can generate workable solutions and resolve complaints.

Work Experience

Call Center Agent

Arise Virtual Solutions– Miramar, FL

June 2022 to Present

Responsibilities:

* Inbound sales, customer service and store support

* Assisting customers with product questions

* Placing new orders

* Handling existing orders, returns and replacements

* Provide store specific support

* Contacting vendors for shipping information

Server

Brew House – Cinncinnati, OH September 2020

to September 2021

Responsibilities:

* Greeted patrons and showed them to open tables to take their orders

* Inspected dining area routinely to clean up the floor and tables Answered telephone calls, responded to any questions or concerns, or transferred phone call to another party

* Spoke with customers after their meals to see how they were satisfied and if there was anything that could be done differently

* Inspected dining area routinely to clean up the floor and tables

* Serve patrons drinks and meals, informing them of the ingredients in each dish and any specials the restaurant is having

* Spoke with customers after their meals to see how they were satisfied and if there was anything that could be done differently

* Inspected dining area routinely to clean up the floor and tables

* Serve patrons drinks and meals, informing them of the ingredients in each dish and any specials the restaurant is having

* Accept a variety of different payment options from customers, including credit cards, cash, and Apple Pay

* Supervise and train new employees by showing them how to clean dishes, talk to customers, and prepare certain dishes

Legal Assistant

Shapiro, Van Ess, Phillips & Barragate

Cincinnati, OH September 2017 to March 2020

Responsibilities:

* Assisted the firm attorneys in handling foreclosure matters for the firm's clients while maintaining client satisfaction and expectations.

* Prepared legal documents to include, Affidavits, Assignments, Motion and Orders to Sub Plaintiff, Notices of Hearings, Legal Descriptions and other documents as requested by staff.

* Updated client and investor websites, client milestones and resolved issues as needed. Legal Assistant

Nielson and Sherry - Newport, KY March 2015

to September 2016

Responsibilities:

* Assisted the firm attorneys in handling foreclosure matters for the firm's clients while maintaining client satisfaction and expectations.

* Prepared legal documents to include, Judgments, Affidavits, and other documents as requested by staff.

* Updated client and investor websites, client milestones and resolved issues as needed.

* Scheduled hearing dates and obtained Local Counsel to attend hearings if needed. Real Estate Analyst I

Duke-Energy - Cincinnati, OH

January 2011 to March 2015

Responsibilities

* Provided support in the creation, storage, security, retrieval, maintenance and retention of the records generated by the real estate service department.

* Responsible for organizing and indexing company property files.

* Receiving and acting upon calls by telephone from customers, developers or other non-company personnel to supply them with information of a general or specific nature concerning utility easements, encroachments, vegetation, and service requirements

* Prepared maps to be spotted in GIS software.

* Investigated land rights via in-house records, computer records or courthouse research, record retrieval, etc.

* Prepared and reviewed files to be imaged, and managed spreadsheets

* Maintained Dream database updating and correcting information as needed

* Provide administrative support to ensure the efficient operation of the department on a day-to-day basis including, but not limited to, mail coordination, office supply ordering, copying, and maintaining the department calendar. Associates in Business Office Administration

Cincinnati State

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