Customer Service General Manager
Resume:
DEVIN MADGETT
Snellville, GA 30039
************@****.***
770-***-**** (Cell)
PERSONAL SUMMARY: Accomplished Executive with an extensive background in airline/aviation operations and retail sales environments. Successful record of maximizing growth in sales and profits while reducing expenses in a fast-paced, high-volume airport environment. Reduced costs and maximized operations through meticulous P & L management, excellent employee relations, equipment, and safety management skills. Exemplified superb customer service record, which capitalized on opportunities available for maximum results.
SUMMARY OF QUALIFICATIONS:
Area General Manager of FBO generating an excess of $20 million in sales per fiscal year.
Achieved industry recognized "President’s Award World Class Service" in 2010.
As Executive of full service aviation company, successfully participated in turnaround of the company from losing market share to increased volume, margin and overall profitability.
Forty years in airline/aviation operations and retail sales in high volume airport operations environment.
Successful track record of building, staffing, and training, of company personnel.
PROFESSIONAL EXPERIENCE:
SIGNATURE FLIGHT SUPPORT (FBO). Atlanta, GA
2005-present
AREA GENERAL MANAGER FTY & PDK
Responsibilities:
Overall management and fiscal responsibility.
Create a profit culture in an organization that was losing ground on net revenues and market share.
SFS achieved a waiting list for potential base customers. Which was never achieved prior at this location. Hangar occupancy went from 65% to 100% based tenants while increasing revenue per sq. ft. and fuel margin.
Improved the facility through numerous company branding projects. Utilizing cash flow only and no outside financing.
Provided development opportunities to further enhance employee skills creating increased employee retention and higher employee morale.
SHUTTLEPORT (Ground Service Transportation Company). San Francisco, CA
2001- 2005
GENERAL MANAGER
Responsibilities:
A full service ground transportation company engaged in administrative and operation of all property activities. Directed financial responsibility for contract 10 million annually. Responsible for adherence to Federal State and City guidelines and regulations concerning the operation of the Curbside Management Program at San Francisco International Airport. Provided assistance in negotiation of labor contracts, service, budget, etc. Resolving grievances customer service complaints related to service and all other operating procedures.
Overall management and fiscal responsibility.
Create a profit culture in an organization that was losing ground on net revenues.
Customer support/service is considered the best in the area.
Led and developed opportunities to further enhance employee skills creating increased employee retention and higher employee morale.
EVERGREEN AVIATION (Airline Ground Handling Service Company). Los Angeles, CA
1999-2000
STATION MANAGER
Responsibilities:
A full service ground aviation company engaged in ground handling, FAA licensed maintenance services, parts sales, line services, cabin service, GSE service, customer service and other related services.
Overall management and fiscal responsibility.
Create a profit culture in an organization that was unprofitable for its entire base history.
Liaison between numerous airlines, management personnel and support staff.
Recruited, trained, scheduled and managed 125 employees.
Customer support/service is considered the best in the area (Singapore Airlines).
DHL AIRWAYS, (Gate Way Operations). Los Angeles, CA
1998-1999
OPERATIONS MANAGER
Responsibilities:
Full fiscal and operational responsibility of four separate departments.
Manage Fuel Purchasing, Inventory, and air shipments.
Setting schedules and interfacing with other service centers to ensure safe, efficient and timely shipping processes.
Staffed, trained, and evaluated all employees for Line Service, Front Desk, and Facility Maintenance.
Assisted General Manager in Achieving record years of sales volumes and air shipments.
Accounted annually for 50% of company revenue.
Expanded market share at the expense of competitors.
Certified all Line Staff thru the NATA in Aviation Fuel, Quality Control, Customer Service and Safety.
Created and mentored an efficient new young team while focusing on safety, cross-training and job appreciation.
AVIATION SAFEGUARDS, (Aviation Security Company). Los Angeles, CA
1988-1998
SENIOR OPERATIONS MANAGER
Responsibilities:
Piloted operations, setting company policies.
Planned and directed customer service including customer troubleshooting.
Assisted in Achieving a Profit in 1Q and 2Q for the First Time in AS History.
Initiated a training program for all new hires.
Certified in Quality Control and Safety.
CONTINENTAL AIRLINES, (Airline). Denver, CO
1977-1988
MANAGER AIRPORT SERVICES
Responsibilities:
Responsible for ramp operations/cabin service.
Directed staff training.
Exemplified Excellent Customer Service.
Managed daily aircraft departures and arrivals at Denver International Airport.
Voted Manager of the Month on numerous occasions by senior staff/co-workers.
Certified in Aviation Fuel, Quality Control, Ramp/Terminal Operations and Safety.
EDUCATION:
1978 Southern Illinois University, Carbondale, IL
Majored in Electronics Technology
OTHER:
National Aviation Transportation Association Member.
AIN top 30 FBO nationwide consecutive years.
Former Western Regional Director of Iota Phi Theta Fraternity, Inc.
Contact this candidate