**/**** - **/**** ******** Service Representative Fraud Analyst

ACT ADVANCED CALL CENTER TECHNOLOGIES LLC Fraud Analyst, BERWYN, PA

I worked for ACT Advanced Call Center Technologies LLC. I worked remote as customer service representative in Texas. We service all different types of cards. I took calls every day and helped each caller that came onto my line. I recently got moved to new position. I started as an act employee and Bank of America took over this company. I got moved to the complaints team. This department dealt with complaints customers had with their cards. Whether they received a late card, card not working, and any other problems they were having on a day-to-day basis 05/2007 - 02/2022 Carrier

Longview News Journal, LONGVIEW, TX

Learn Particular Paper Route, Create Most Efficient Route Solution To Deliver Newspaper In Assigned Area When Routes Change, Quickly Respond To Customer Complaints, Start Each Day With Enough Time To Complete Route Before Daily Deadline

06/2017 - 03/2018 Word Processing

Neiman Marcus, LONGVIEW, TX

My duties included coming in everyday doing tasks in a timely matter opening boxes scanning all merchandise putting tags on clothing lifting standing long periods on feet

05/2002 - 10/2002 Mailroom Associaate

Sitel Corporation, longview, TX

Alphabetized All Incoming Mail, Ensued Mail Was Placed In Correct Mailboxes, Properly Distributed Mail To All Locations

N/A

High School Diploma

Gilmer High School, Gilmer, TX

RAESHANETTE GODFREY

305 E Broadway St, Longview, TX 75604

Phone: 903-***-****

Email: adx08l@r.postjobfree.com

Objective

I am very polite works well with others hard worker willing to complete any task given determined to be the best I can be in any job

Ability Summary

Hello potential employer I hoped to become part of your amazing team. For 14 years I've been a newspaper carrier for Longview News Journal and a Customer Service Representative for 2 years at ACT Advanced Call Center Technologies LLC. Over the years I've learned how to deal with all types of customers and willing to make sure all are helped. I get along with others easily. I love learning new things and just a team player. I developed new skills each job I have been hired on. Employment History

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Detailed References

Chelsea Jenkins, Customer Service Manager Repre

ACT Advanced Call Center Technologies LLC

TN

423-***-****

.Margaret Martinie, HR Manager

ACT Advanced Call Center Technologies

TN

adx08l@r.postjobfree.com

785-***-****

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