Customer Service Public Health

OBJECTIVE: Entry level Public Health graduate seeking employment in your organization.

EDUCATION:

Capella University Minneapolis, Minnesota

Master of Science June 2021

Major in Public Health President List

Monroe College New Rochelle, New York

Bachelor of Science June 2015

Major in Public Health

Austin Medical Assistant Training School Queens, New York

Phlebotomy Technician Certified March 2021

HONORS/AWARDS/SCHOLARSHIPS:

Cardiopulmonary Resuscitation (CPR) Certified, Monroe College, New York, May 2013 – 2014

WORK EXPERIENCE:

LabCorp New York, New York

Public Health Phlebotomy Specialist June 2021- Present

Drawing blood from pediatrics, geriatrics, and adult

Going a above and beyond delivering the highest care

Working with doctors and nurses of patient’s prescriptions

Working with supervisors and team lead of driving health care to every patient

Bidding support and deliver care to health care

Best Buy Valley Stream, New York

Sales Advisor August 2018- Present

Exceeding and delivering expectational customer service

Delegating different task that is given from my managers among the team and enforcing it

Drive and meet sales on a daily basis

Enforcing the team of procrastinating more with one-on-one coaches

Work alongside leaders to enhance the growth of the company

Family Medical Center Orlando, Florida

Public Health Front Desk receptionist August 2017- September 2018

Deliver high quality customer service to each patient

Provided accurate and appropriate information in response to customer inquires

Assisted with the development of the call center’s operations, quality, and training process

Properly directed inbound calls in queues to improve call flow. Maintain 100% compliance with all hospital and government regulations.

Perform Venipuncture on the arm and on the wrist both straight and butterfly needles

Best Buy New York, New York

Sales Lead May 2017- March 2018

Coaching my team for future growth and success

Delegate task that need to be complete

Supervised and managed my department as a supervisor

Filing employee’s documents alphabetically

Best Buy New York, New York

Sales Consultant October 2013 – May 2017

Organize and schedule daily tasks for new hires each season

Provide satisfactory service by building a personal relationship with each customer

Shared innovated ideas on how to restructure the functions of the department for new goals

Maintain a positive working relationship with sales

Managing a team with guidance of tools to reach a success goal

Volunteer:

American Red Cross Jamaica, New York

Public Health Enforcement work force January 2020- Present

Working hand in hand with superiors to carry out given task

Clerical experience

Carry out fundraiser assignments to employees

Organize and prepare for emergency events

Investigate community health epidemics

Calvary Hospital Bronx, New York

Public Health Hospice Volunteer January 2015- July 2017

Visit patients on a daily basis

Work side by side with nurses and doctors

Clerical and Clinical experience

Drawing of patient blood both Venipuncture both wrist and arm

Coordinates, organizes, and works closely with team in and out of the office.

Skills

Proficient in Microsoft Office Word, Excel, and PowerPoint

Austin Medical Assistant Training School Queens, New York

Public Health Phlebotomy Technician February 2021- August 2021

Complete over 100 Venipuncture on the arm and wrist with both straight and butterfly needles

Complete Capillaries punctures

Deliver and drive expectational work environment for patient

Build rapport with patient

Inputting patients’ credentials along with insurances

REFERENCES:

Available upon request

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