Customer Service Flower Mound

PROFESSIONAL SUMMARY

Responsible Billing Manager proficient in scheduling patients and keeping insurance accounts receivables up to date. Passionate and motivated professional, with a drive for excellence. Forty years in customer service experience and various management positions.

EDUCATION

Hutchinson Junior College

Hutchinson, Kansas Computer & Banking

EXPERIENCE

DFW Foot & Ankle Flower Mound, Texas

Billing Manager October 2011 – Present

Arrange and establish debt repayment schedules based on customer’s financial situations. Locate and notify delinquent accounts by mail, telephone, or personal visits to solicit payment. Post amounts paid to customer accounts. Advise customers of necessary actions and strategies for debt repayment. Monitor overdue accounts by utilizing a variety of automated computer systems. Record status of collection efforts and answer customer questions regarding their accounts. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims and schedule patient's appointments.

Point Bank Flower Mound, Texas

Customer Service September 2008 – November 2010

Confer with customers by telephone or in person to provide information about products or services, take/enter orders, cancel accounts, and obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries or complaints, as well as actions taken to resolve. Conferred for the Flower Mound branch with networking and marketing. Ensured that appropriate changes were made to resolve customers' problems. I was also extremely involved in the Flower Mound Chamber of Commerce and the Highland Village Rotary.

Cookie Advantage Argyle, Texas

Owner April 2004 – September 2008

We built the company from scratch and marketed for new clients. Our main clients were car dealerships in custom Texas tins along with Thank You notes and surveys for new car owners and the service they received at the dealership with the intention of company improvement. Due to the economy at the time, we eventually closed the business.

SKILLS

·Customer and Personal Service

·Active Listening

·Communication

·Clerical & Social Perceptiveness

·Critical Thinking

·Reading Comprehension

·Negotiation

·Judgment and Decision Making

·Time Management

·Service Orientation

·Telecommunications

·Administration and Management

·Sales and Marketing

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