Customer Service
Resume:
Monica Chica
Lubbock, TX ****3
********@*****.***
CAREER OBJECTIVE: To be an asset in running an enjoyable and efficient workplace, using my knowledge, skills, and experience.
EDUCATION: Community Health Worker-2022
10/2015 Licensed Fitter and Dispenser -TX License# 80701
03/2000-10/2000 American Commercial College
2007 34th Street, Lubbock, TX 79411
Medical Office Specialist- Diploma
AREAS OF SKILL: CPRS
Phones/ Fax/ Copiers
Microsoft Office (Word, Access, Excel, PowerPoint)
Medical Terminology
Insurance Billing
Accounts Receivable/Accounts Payable
ICD-9/CPT-4 (Medical coding)
Credentialing/ Contracting
Audiometer
Quickbooks
NOAH (Hearing aid programming)
Hearing aid modification and repair
NetSuite
EXPERIENCE: VA Corpus Christi
12/16/23-Current Health Tech (Audiology)
Responsibilities Include: Greeting patients, delivering new hearing aid, repairs, instructing patients on the use and care of hearing devices, scheduling patients, requesting medical records, answering message manager and secure messaging, send in repairs, ordering supplies, and pulling hearing devices for the next day.
10/16/21-12/15/22 San Patricio County Department of Public Health
Community Health Worker-CBP-COVID-19 Health Disparities Fund
Responsibilities Include: Engaging with the public to inform and educate on COVID-19 and flu, conduct surveys and hold local discussion about COVID-19 and flu to relay the information to the state monthly in our reports, provide updated information on vaccines and stats to the public, and attend various health fairs and events to discuss COVID-19 and flu.
02/2017-8/20/21 Veranda House Assisted Living
Corporate Manager
Responsibilities include: Receiving reports on residents and staff. Address and resolve any incidents with staff or residents. Assist vendors and guests, answer phones, give tours and information about facilities, payroll, billing, new hire paperwork, new move in paperwork, scheduling, assess residents, handle trust funds, make deposits, shop for facilities and residents, filing, and making various forms and spreadsheets.
05/2014-07/2017 Specialty Hearing. LLC
330 Main St. Ste. 1C, Sealy, TX 77474
Hearing Aid Fitter and Dispenser
Responsibilities include: Greeting patients, patient intake, answering
phones, appointment scheduling, cleaning hearing aids, cleaning ears,
hearing aid repair, perform hearing test, explain hearing test results,
program hearing aids, make programming adjustments, and modifying
hearing aids.
02/2009-05/2014 NewSound Hearing Aid Centers, Inc.
1723 E. Cherry St. Ste.1, Rockport, TX 78382
Lab Tech/ PCC
Responsibilities include: Scheduling appointments and events, answering phones, ordering supplies, hearing aids, and equipment, sending in repairs, remakes, and exchanges, posting payments, weekly close and weekly reports, deposits, modifying hearing aids and earmolds, cleaning ears, adjustments,
filing, billing insurance and checking claim status, educating patients on how to use and care for aids, and minor hearing aid repairs.
07/2004-02/2009 Livingston Audiology and Hearing Aid Centers, Inc.
5303 50th Street, Lubbock, TX 79414
Insurance Coordinator
Responsibilities include: Billing claims to various insurances, getting benefits, follow up on pending claims, appeals, coding, credentialing, contracting, posting payments, sending insurance spreadsheets to all offices, helping patients understand their benefits and responsibilities, and assisting the front staff with phone calls, appointments, customer service, and presentations at meetings.
REFERENCES: Available upon Request
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