Customer Service
Resume:
JAZMYN DEBREAUX-HINES
NA.********
***** * **********Denver 80014*303-***-****
*********@*****.***
REFERENCES UPON REQUEST
EDUCATION:
EMILY GRIFFITH TRADE SCHOOL MARCH. 2015.
● CERTIFIED NURSE ASSISTANT TRADE COMPLETION
ANACONDA JOB CORPS MARCH 2011.
● BUSINESS TECHNOLOGIES TRADE CERTIFICATION
● HIGH SCHOOL DIPLOMA
COMMUNITY COLLEGE OF AURORA
● CLASSES TOWARDS AN ASSOCIATES OF GENERAL STUDIES JULY 2018.- AUGUST 2021.
WORK EXPERIENCE:
Aloft Hotel DIA
Night Audit Supervisor
240-***-**** December 2021.- Current
Night Auditor : Works at the front desk of a hotel during the night, ensuring that the quality and integrity of the establishment are maintained just as diligently as they are during the Typical duties include:
● Balancing the accounts from day shift
● Managing front desk activity and handling guest check-ins and check-outs
● Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
● Handling customer requests and complaints and directing other employees or departments accordingly
● Creating invoices, bills and checks for vendors, employees and contractors
● Managing and updating all official documentation pertaining to the role
● Ensuring that all end-of-day activities have been successfully executed by employees in all departments
● Answering calls and queries related to potential booking AIRPORT SHUTTLE DRIVER JUNE 2021.-DECEMBER 2021
● PROVIDE FRIENDLY SERVICE AND PROFESSIONALISM TO OUR CUSTOMERS
● OPERATE RADIO OR SIMILAR DEVICE TO COMMUNICATE WITH OTHER TEAM MEMBERS OR MANAGEMENT
● PERFORM SAFE DRIVING PRACTICES AND MAINTAIN A TIMELY SHUTTLE ROUTE
● ASSIST GUESTS BY LIFTING AND CARRYING GUEST BAGGAGE ON AND OFF THE SHUTTLE VAN AS NEEDED
● PERIODICALLY MAY BE REQUIRED TO ASSIST IN OTHER OPERATIONAL FUNCTIONS
● WORK UNDER MINIMAL SUPERVISION
SUNRISE @ PINEHURST DECEMBER 23 2020-JULY 2021
CARE MANAGER
LEADTIME STAFFING
CERTIFIED NURSING ASSISTANT AUGUST 02, 2020. – CURRENT
RIGHT AT HOME HEALTH CARE
CERTIFIED NURSING ASSISTANT MARCH 2020. – JUNE 12, 2020.
HALLMARK NURSING CENTER SEPTEMBER 2018.- DECEMBER- 2019.
CERTIFIED NURSING ASSISTANT
● FOLLOW PLAN OF CARE AND ASSISTS RESIDENTS WITH ACTIVITIES OF DAILY LIVING. SUCH AS BATHING, DRESSING, GROOMING, HAIR CARE, MOUTH CARE, EATING, HAND AND TOILETING AS ASSIGNED OR NEEDED.
● DOCUMENT CARE PROVIDED IN ACCORDANCE WITH ESTABLISHED POLICIES, GUIDELINES AND APPLICABLE REGULATIONS.
● MONITOR RESIDENT HEALTH STATUS BY TAKING VITAL SIGNS AND WEIGHTS (DAILY).
● MONITOR/ASSISTS RESIDENTS IN A COURTEOUS MANNER WITH MEALS AND PROVIDES ASSISTANCE WITH FEEDING AS NECESSARY.
● ASSISTS PARTICIPANTS WITH RESTORATIVE AND SUPPORTIVE CARE SUCH AS AMBULATING, POSITIONING, TRANSFERRING, SKIN CARE, CATHETERS, FILLS OXYGEN AND PROVIDES OTHER AIDES AS ASSIGNED OR NEEDED.
● ATTEND IN-SERVICE AND CONTINUING EDUCATION PROGRAMS AS SCHEDULED AND NECESSARY.
ALWAYS BEST CARE
PERSONALIZED LIVING CAREGIVER
MARCH. 2015.-NOVEMBER. 2015
● PROVIDE COMPANIONSHIP FOR RESIDENT
● LIGHT HOUSEKEEPING
● MEAL PREPARATION
● STAND BY ASSIST
● TRANSFER CLIENTS
● TOILETING
● INCONTINENCE CARE
● URINARY DRAINAGE BAG CARE
● TURNED/REPOSITION
INTELLISOURCE
CUSTOMER SERVICE REP. DEC-.2013- JANUARY 2015.
● DEALING PROMPTLY AND EFFICIENTLY WITH QUERIES ON TRANSACTIONS
● MONITORING AND RELEASING TRANSACTIONS
● ENSURING EMAILS ARE ANSWERED PROMPTLY AND ACCURATELY
● REVIEWING TRANSACTIONS AND IDENTIFYING ACTIVITIES THAT SUGGEST SUSPICIOUS ACTIVITY
INDEPENDENT RECORDS
CUSTOMER SERVICE REP.
● CASH HANDLING
● CUSTOMER SERVICE
● CLEANING
● INVENTORY
I-HOP@ STAPLETON MAY. 12.2013-JULY.18.2013
WAITRESS
● CASH HANDLING
● CUSTOMER SERVICE
● CLEANING
● INVENTORY
KING SOOPERS@ CREEK SIDE.
CASHIER
AUG.10.2011-SEP.12.2012
● RECEIVE AND DISBURSE MONEY
● PROVIDE CUSTOMER SERVICE
● MAINTAIN CLEAN AND ORDERLY CHECKOUT AREA
● OPEN/CLOSED
● BALANCE CASH REGISTER
● PROCESS MERCHANDISE RETURNS AND EXCHANGES
ANACONDA JOB CORPS MAIN OFFICE DEC. 2010-FEB.2011
OFFICE ASSISTANT
● MANAGE AND MAINTAIN SCHEDULES
● PREPARE INVOICES, REPORTS, MEMOS LETTERS AND OTHER DOCUMENTS
● READ AND ANALYZE INCOMING MEMOS
● COPIED/FAXED/EMAILED
● FILE AND RETRIEVE CORPORATE DOCUMENTS
● PERFORM GENERAL OFFICE DUTIES
WAFFLE HOUSE JAN. 2009- MAY 2010
HOSTESS/WAITRESS
● SEATED GUESTS
● CLEAR FOOD/COFFEE
● HANDLED CASH
● WORKED WITH CASH REGISTER
● CLEANED REGULARLY
● PROVIDED CUSTOMER SERVICE
● OPEN/CLOSED
STARBUCKS JUNE 2007 – SEPT. 2009
CERTIFIED BARISTA
● PREPARE HOT AND COLD BEVERAGES
● RECEIVE AND DISBURSE MONEY
● PROVIDE CUSTOMER SERVICE
● MAINTAIN CLEAN AND ORDERLY CHECKOUT AREA
● OPEN/CLOSED
● BALANCE CASH REGISTER
● GREET GUEST
AWARDS:
● BLOOD DRIVE CERTIFICATE
● LEADERSHIP TRAINING PROGRAM COMPLETION CERTIFICATE
● CNA TRAINING CERTIFICATION (MARCH.26.2015)
● CPR TRAINING CERTIFICATION/BLS ECARD CODE 205********* (JUNE.20.2020)
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