ERICA A. ROSS

**** *. ********** ******

Albany, GA 31701

**229-***-****

ADMINISTRATIVE SKILLS

● Type 45-60 words per minute

● Communicate and work well with others, i.e. teamwork is the key to a successful company..

● Experience in appointment scheduling, answering telephone, recording and relaying messages.

● Experience with filing, labeling, and using codes

● Strong in language arts, communications and writing.

● Experience and knowledge of computer usage.

● Driving Skills: safe driver

● Computer/Technology Savvy

● Customer Service Skills

PROFESSIONAL EXPERIENCE

DoorDash July 2021- current

Albany, GA.

Dasher/ Delivery Driver.

● Accept orders

● Pick up orders in a timely manner

● Deliver order in a timely manner

Accredo Speciality Pharmacy August 2021- February 2022

Whitestown, IN

Patient Care Advocate

● Assist patients with information on account

● Assist patients with schedule ordering their prescriptions

● Assist patients with updating insurance information

● Process payments online for medication by using debit/ credit cards

● Resolve account issues on behalf of patient

Erica A. Ross

Page Two

● Communicate with pharmacists on behalf of patients to get medications in a timely manner

● Use computer programs to document all information

● Multi-task using different computer systems at once

Reason for Leaving: Contract term ended

Zelmo’s Zip-In January 2021- April 2021

HWY 82 Leesburg, GA

Cashier/ Key Holder

● Use cash register to cash out customers items by cash, debit, or credit card payments

● Update sale signs as needed

● Cleaned store daily

● Count register tally at the end of the night

● Closed store

● Cleaned pumps

● Work Deli Bar

● Stocked items in coolers and on shelves

Reason for Leaving: Pandemic shutdown

Teleperformance July 2020- Dec 2020

2707 Westover Road Albany, Ga. 31707

Customer Service Representative

● Assist customer with order purchases of cell phone devices, accessories, and services

● Assist customers with payment of bills

● Assist customers with adding lines to current account/ open new account

● Assisted customers with any concerns or questions

● Troubleshoot any issues with customers devices/ services

Reason for Leaving: Hospitalized; ran out of T.O during recovery.

New Beginning Early Learning Academy January 2015- October 2019

209 N Monroe St Albany, GA. 31702

Supervisor: Bettye Wright/ Janette Farmer

Lead Teacher

● To teach and assist children ages 0-12 years old.

Erica A. Ross

Page Two

● Potty trained 2 year olds.

● Organized educational field trips and events

● Followed policy and procedures/ reinforced rules daily.

● Practiced safety rules daily

● Followed routine schedule daily

Reason for Leaving: Complications after childbirth

Subway Restaurant GA February 2014- July 2014

202 E. Oakridge Blvd. 229-***-****

Supervisor: Ms. V

Lead Cashier/Key Holder

● Take orders

● Fix customers food items to order

● Cash all orders out by cash register using Cash, debit, or credit cards

● Wash Dishes/ cleaned store daily

● Open/Close Store

● Make money drops (end of the night)

● Prep and stock food items before store opens

● Unload truck (as needed)

Reason for leaving: Lack of hours/ lesser pay

Stripes Convenience Store/Subway Restaurant January 2012- January 2013

1308 Lamesa Hwy

Stanton, Texas 79782 432-***-****

Supervisor: Eric Nino

Lead Cashier

● Followed scheduled routines for cleaning and store operations

● Assisted truck drivers with gas, travel, and resting instructions

● Used cash register to complete customers purchases using debit/credit cards/ cash payments/

business-store credit accounts

● Fixed food to order

● Cooked food for redbox bins/ cooked breakfast to order

Reason for leaving: Returned to Georgia

Southwest GA Community Action Council, Inc. July 2007-July 2011

111 Moultrie Road, Albany, GA 31705 – 229-***-****

Supervisor: Kisha Davis

Erica A. Ross

Page Two

Assistant Teacher

● Instructed, supervised and assisted children ages 3-5 years old.

● Assisted Lead Teacher with completing paperwork.

● Followed a routine daily schedule.

Reason for leaving: Change of profession; school

Southwest GA Community Action Council, Inc. July 2005-July 2007

2423 Harvey Road, Albany, GA 31701 – 229-***-****

Supervisor: Bettye Bryant

Disability Aide

● Assisted, supervised and worked with children with special needs and disabilities.

● Performed physical therapy and speech therapy with students.

Reason for Leaving: Lack of work; new position.

Dairy Queen Braziers March 2005-July 2005

1804 East Oglethorpe Blvd., Albany, GA 31705 – 229-***-****

Supervisor: Linda/David

Cashier

● Assisted customers with orders, cooked food to order.

● Prepared food/fresh vegetables for the day, cleaned store after closing. Opened and closed store.

Reason for leaving: Hospitalized

Darton College Library August 2004 – November 2004

2400 Gillionville Rd., Albany, GA 31707 229-***-**** or 229-***-****

Supervisor: Cypora Silfan

Library Tech (Work Study)

● Assisted Librarian, check students in and out on computer.

● Checked books in and out. Ordered books needed for the library.

● Restock shelves using codes.

Reason for leaving: Work Study ended.

Erica A. Ross

Page Two

Toddler Time Pre-School & Nursery May 2003 – July 2004

1111 Colquitt Avenue, Albany, GA 31707

Teacher/Driver/Food Prep

Supervisor: Beverly Reese (No Phone-Daycare Closed)

Assisted teacher, supervised, and prepared food.

Transported children ages 0-12 years old to various places.

Answered telephones, recorded payments, scheduled appointments for daycare needs.

Reason for leaving: Work hours conflict.

Eckerd Drugs August 2002 –August 2003

2400 Sylvester Road, Albany, GA 31705

Photo Lab Tech

Supervisor: Rebecca Pedero (No Phone-Store Changed to Rite Aid)

● Developed film. Assisted customers at checkout as well as product search.

● Restocked chemicals, cleaned photo machine, store and count registers down.

Reason for leaving: School, work (2 jobs). Hours began conflicting.

Contact this candidate