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Customer Service Risk Management

Location:
Nairobi, Nairobi County, Kenya
Posted:
July 01, 2023

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Resume:

CURRICULUM VITAE

JOSEPH WELLINGTON NYAMBU

Mobile No: 079*******, Email: adx01p@r.postjobfree.com.

PERSONAL INFORMATION

Date of Birth: 3rd July 1995

Nationality: Kenyan

Marital Status: Married

Gender: Male

Religion: Christian

CAREER OBJECTIVE

To work in a dynamic organization that will offer me challenging opportunities and enhances my profession, gains competency towards improving the organization’s productivity, profits, and growth objectives.

EDUCATIONAL BACKGROUND

2022-Currently Egerton University

M.A. Criminology and Criminal Justice.

2016 -2019 Egerton University

Bachelors in Art & Social Science in Criminology and Security Studies - Upper 2nd Class.

2016- 2016 July - Peptech Cyber

Certificate in Computer Packages

Introduction to Computers

Microsoft Word.

Microsoft Excel.

Microsoft Access.

Internet and email.

2012 - 2015 Dr. Aggrey High School

Kenya Certificate of Secondary Education (KCSE) – C+ 2003 - 2011 Nguraru

Primary School

Kenya Certificate of Primary Education (KCPE) – C+ PROFESSIONAL SKILLS.

Responsible dedicated Security and Investigation Officer with more than 4 years of experience in Security and Investigations. Concise understanding of security measures, vulnerabilities, loss prevention, property, and personal protection aspects. Other areas of Professional Are Disaster, Risk management, Fire, and Safety. A professional and approachable officer with the ability to work with people from diverse backgrounds. WORKING EXPERIENCE.

Nairobi Metropolitan Service -Enforcement II

Investigation and Intelligence Department

Work History.

Visited crime scenes, communicated with clients, kept records, interviewed witnesses, and compiled evidence.

Gathered research and evaluated information to identify gaps and patterns.

Prepared and delivered intelligence to clearly and accurately inform decision-making and provide advice on tactical options.

Processed crimes scene by performing scene recognition scene documentation and evidence collection.

Thoroughly documented the scene and gather potential evidence from physical documents photographs and statements.

Drafted detailed investigative report and prepared to present evidence to the prosecutor.

Identified apprehend and prosecuted the perpetrator.

Collaborated with other enforcement agencies in the course of work, including investigations.

Maintained close liaison with the police and local administration and worked hand in hand in matters that required police intervention.

Prepared reports, and statements and attended courts to give evidence and testimony in relation to the prosecution of violators.

Skills Acquired at Nairobi Metropolitan service.

Proficient in interpreting evidence and reconstructing events.

Familiarity with all evidence types, Physical, Identifying, Circumstantial, and the rules governing their admissibility.

Thorough understanding of the investigation process and the unique circumstances of each case.

Strong analytical skills along with good interviewing and interrogation skills.

Honest and ethical with high levels of integrity and confidentiality. Achievements at Nairobi Metropolitan Service.

Through team-building experiences resulted in successful crime prevention and deterrence.

Succeeded in establishing policing strategies to curb irregularities.

Initiated new strategies that were adopted by the department to cut down imposter activities.

Created time to help resolve conflict and mitigate issues with colleagues. African Leadership Centre -Clerical Officer.

Supported line managers and colleagues.

Worked as part of a team in delivering services.

Provided the highest quality standards in customer service.

Used Information Technology on a daily basis, e.g. word processing, spreadsheets, database, email, and the Internet.

Maintained high-quality records in a thorough and organized manner.

Checked all work thoroughly to ensure it is completed to a high standard and Carried out routine accounts work.

Kenya Revenue Authority Times Tower-Security and Safety Officer. Work History.

Assisted in identifying vulnerable areas and initiated actions to reduce risks.

Recorded observed and reported security-related incidents in a timely hence generating comprehensive reports and internal standards.

Assisted in reviewing and creating appropriate security and safety policies, procedures, and guideline

Ensured usability of security equipment, Supervision of CCTV maintenance and operations.

Served as part of the Emergency Response Team and Attended disaster and emergency-related incidents within stipulated timelines.

Ensured all security systems, like the burglar alarms and CCTV, worked properly.

Investigated reported incidents within the organization.

Performed Control Room daily operations with high integrity and efficiency.

Prepared case reports from allegations, interview transcripts, and physical evidence.

Skills Acquired.

Surveillance Skills.

Knowledge of Security Operations and Procedures.

Written and Verbal Communication.

Knowledge of Basic Security and Fire Inspection Procedures. Achievements at Kenya Revenue Authority Times Tower.

Prevented losses and damage by reporting irregularities, and informing violators of policy and procedures.

Maintained the organization's stability and reputation by complying with legal requirements.

Ensured operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions, troubleshooting, malfunctions, and calling for repair and evaluating equipment and techniques.

Completed reports by recording observations, information, occurrences, and surveillance activities; interviewed witnesses.

Ensured the security, safety, and well-being of all personnel, visitors, and the premises.

Central Police Station Nairobi-Internship for a Period of Eight Months. Work History.

Seized evidence for investigations, including interviews of any and all potentially involved parties.

Conducted arrests and documented all relevant actions pursuant to an investigation.

Researched criminal cases and led investigations to determine the appropriate course of proceedings.

Collected information pertaining to criminal proceedings and performed investigations to resolve cases.

Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.

Skills Acquired at Central Police Station Nairobi-Internship.

Decision-Making Skills.

Problem-Solving Skills.

Professionalism.

Conflict Resolution Skills.

HOBBIES.

Playing basketball.

Handball.

Singing and writing songs.

Travelling and swimming.

REFEREES.

Director Egerton University Nairobi Campus

Dr. Panuel Mwaeke,

Email: adx01p@r.postjobfree.com

Mobile No. 070*-******.

Director Enforcement Nairobi City County.

Mr. Benjamin Omondi

Email:adx01p@r.postjobfree.com

Mobile No:072*******

Supervisor Kenya Revenue Authority.

Madam Remy Barkitoch,

Email:adx01p@r.postjobfree.com

Mobile No.072*******.



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